C
Response from the owner
2 months ago
Thank you for taking the time to share your experience. We are sorry that you left with such a negative impression. Our team always strives to treat all guests with respect and to provide a welcoming environment for everyone, regardless of background or identity. In this case, our staff were trying to keep a busy access route clear and to maintain safety behind the bar. We regret that the situation escalated despite our efforts to resolve it on site and despite our apology. We take feedback like yours seriously and will continue to reflect on how we handle difficult situations in our venue.