C&J Barbeque

Thank you for taking the time to share your feedback. We hate to hear that your recent visits haven't lived up to the experience you've enjoyed with us over the years. Regarding the fried okra, our goal is always to serve it fresh. The only time we would decline a request for fresh okra is if a batch has just come out and is already fresh. We're also not sure why anyone would have quoted a 15-20 minute wait, as a fresh batch typically takes 5-6 minutes. As for lean brisket, the additional charge for lean meat is not new and has been part of the menu for many years. If you paid for lean brisket and did not receive it, that's something we would absolutely want the opportunity to correct at your time of visit. You're also correct that prices have increased over the years. Like every restaurant, we've faced significant increases in the cost of meat, labor, utilities and supplies. We've worked hard to keep those increases as reasonable as possible while continuing to serve the same quality our customers expect. Most concerning to us if your perception of the service you received. We never want a customer to feel like they're being treated as an inconvenience for asking a question or making a request. We appreciate your many years of business and your honest feedback.

Thank you for taking the time to leave detailed feedback. We're sorry to hear your family's visit to the Briargate location didn't meet expectations. We do want to apologize for not including sauce, pickles and onions. The drive-thru person should always ask if you want those items included. We also want to mention that all of our meats are weighed on a scale before being plated, so the portion size should be the same whether you're dining in, ordering takeout, or using the drive thru. We hate hearing that your family felt the portions weren't what they expected. Most importantly, we're sorry to hear about the dry turkey. That's feedback we take seriously. We appreciate your family's longtime support of C&J and hope we'll have an opportunity to earn back your confidence.