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Response from the owner
6 months ago
Hi Michelle, Thank you again for explaining the situation, and I’m sorry for the frustration this caused. I did locate the checks and transaction records related to your visit, which is helpful. At this point, the best and fastest way to resolve this is with a quick phone call to the shoppe. Please call the shoppe 516-809-5002 and ask for Dan (the owner). If I’m not there, leave your name and phone number with the staff and I will call you right back. That way, you won’t need to keep stopping by in person. I appreciate your patience and the kind words about the staff, and I’d like the opportunity to make this right. Look forward to speaking with you.