Casey's

Name: Casey's
Address: 4538 Georgetown Rd, Lexington, Kentucky, USA
Telephone: +18593472786
Price range: $

#669 of 1520 restaurants in Lexington

Open now Open 24 hours

Updated 2 months ago

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A lot of visitors mark that the staff is gracious here. Disappointing service is something that guests would like to improve here. Google users rated this restaurant and it didn't get a high rating.

Frequently mentioned in reviews

takeaway food delivery breakfast great location

pizza filet américain completo cheese rolls

Ratings of Casey's

Google

(2.4/5)

Visitors' reviews on Casey's

/ 17

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George Laferte 3 months ago on Google

I get gas there probably twice a week. For the last 3 or 4 months, I got receipts from the pump twice and all that time, I asked him inside how come they never filled the receipt box at the pump and they had no excuse. I'm handicapped, and it's not easy to walk from a truck inside the building and back out through the truck. That's why I paid the pump but I need a receipt.Because company pays my fuel.This is an ongoing issue.Whenever you go inside , there's 4or5 workers in there

Response from the owner 3 months ago

At Casey’s, ensuring our guests have a positive experience is our utmost priority. We apologize that your recent visit fell short of expectations. Thank you for your rating. We hope to have the chance to surpass your expectations during your next visit.

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Consumer Quality Check 7 months ago on Google

By far the worst customer service I’ve ever experienced at a gas station or convenience store. The cashier with the eyebrow piercing, possibly named Avery since she refuses to wear a name tag, was shockingly rude, dismissive, and openly hostile. From the moment I walked up, she treated me like I was a burden for simply trying to check out. No greeting, no basic courtesy, no professionalism whatsoever. Just constant attitude, eye rolling, and a clear display of irritation for having to do her job. This was not a bad day or a simple mistake. This was a consistent, deliberate level of disrespect that made the entire experience uncomfortable and unpleasant. If someone despises interacting with customers this much, they should not be working in customer service. Her behavior reflects extremely poorly on this location and the company as a whole. I would seriously question management if this is considered acceptable. To make matters worse, the food quality is just as disappointing. The breakfast burrito is consistently dry and bland, with the queso dumped only at the very end, leaving most of the burrito flavorless and unpleasant. It is frustrating to pay for food that is clearly assembled with zero care or attention. Between the terrible service and the poor food quality, I will absolutely not be returning. This location needs major improvements in both employee attitude and food preparation. Price per person: $10–20 Food: 1 Service: 1 Atmosphere: 1

Response from the owner 7 months ago

Hi there, we certainly want to make the right impression. Casey's is all about serving the community with great food and service with the best team around. We'd love to learn what you'd like to see in order to have the best experience with us. You can reach out to us at https://www.caseys.com/contact

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Daryl Six a year ago on Google

Waited almost 10 minutes for someone to help us with a pizza ordered for takeout. Saw one sitting outside a box on a counter, which turned out to be ours. Finally got it and made it home to find it cold and without the banana peppers that were ordered. Had pizza from Casey's at other locations and they have been great, but this location was subpar. Food: 2 Service: 1 Atmosphere: 2

Response from the owner a year ago

Hello Daryl, thank you for your feedback. At Casey's, we are committed to providing our guests with high-quality food and service. We regret that your experience did not align with our standards. We kindly request that you contact us at https://www.caseys.com/contact to provide additional details and provide us the opportunity to make things right.

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+1 859-347-2786

Pizza

$$$$ Price range per person $1-$30

4538 Georgetown Rd

Lexington, Kentucky, USA

Address

4538 Georgetown Rd, Lexington, Kentucky, USA

Features

Сredit cards accepted Delivery Takeaway No booking Wheelchair accessible

Opening hours

SundaySun	Open 24 hours
MondayMon	Open 24 hours
TuesdayTue	Open 24 hours
WednesdayWed	Open 24 hours
ThursdayThu	Open 24 hours
FridayFri	Open 24 hours
SaturdaySat	Open 24 hours