Castle Chippy

Dear Grace. Thanks for your feedback, and we’re sorry if anything seemed off or abrupt when you visited, that certainly wasn’t our intention. Just to clarify a few points: • Collection times are selected entirely by the customer during checkout. Our online system doesn’t have the capability to detect how busy the shop is live; we only temporarily switch it off manually if we reach full capacity. • You arrived 35 minutes ahead of your chosen slot which would have caught the staff by surprise. As your order was gluten‑free, it is cooked completely fresh to order for safety, even so, we had it ready for you within 10 minutes. • We understand that with this warm summer weather, our shop can get quite warm and uncomfortable to wait inside, so it’s no surprise you chose to step outside. • Please also note that chips naturally lose their crispness when held and wrapped up for any length of time. We will look into our holding methods and also the cooking process for the peas. We’re sorry the food didn’t meet your expectations overall, and we always aim to serve the best quality possible. We appreciate you sharing your thoughts and wish you all the best.

Thank you for your kind comments, that picture is making me hungry!!

Hi, thanks for your feedback — very sorry your Father’s Day meal was so disappointing. We’ve just put in fresh oil, which naturally makes batter lighter and paler at first. With this hot weather too, it’s a real battle to keep chips fresh and consistent, but there’s no excuse for lack of flavour. Please give us another chance — pop in and ask for me, and we’ll replace your meal free of charge. Apologies again for letting you down. Nick