Celonese Kandy

Hi Senuka, thank you for bringing this to our attention. We are sincerely sorry for the unacceptable wait time you experienced; an hour and a half is certainly not the standard we strive for at Celonese Kandy. It sounds like there was a significant breakdown in our internal communication between the floor team and the kitchen, and we are investigating this shift to ensure it does not happen again. We would appreciate the chance to make this right—please reach out to us directly at 077-0452323 so we can discuss your visit further. We hope to have the opportunity to provide you with the seamless experience you deserve.

Hi Dileshini, thank you for providing such a detailed account of your first visit. We are deeply sorry that we failed to make a good impression. It is clear that we fell short in several areas—from the staffing levels and the wait time to the comfort of our dining environment. Please be assured that we are taking your comments regarding the mosquitoes and ventilation to heart; we want Celonese Kandy to be a place of comfort, and we are looking into immediate solutions for these issues. We are also reviewing our weekend staffing to ensure our team is better supported during peak hours. We would value the opportunity to make this right. Please contact us directly at 077 045 2323 so we can personally address your concerns. We hope to welcome you back for the much improved experience you deserve

Thank You!