Add a photo
129 photos
Add a photo
Add your opinion
Here visitors can delve deep into delicious dishes, and degust perfectly cooked pies, laing and filet américain. A selection of delicious beer is offered to guests. Good coffee is among the most often ordered drinks at Chac Mool.
The well-trained staff works hard, stays positive and makes this place great. Prompt service is a strong point that plays a great role for the success of this place. Here you will pay low prices. When inside, the atmosphere is lovely. But this spot has been rated below average by Google.
Best in the city This award is based on the analysis of multiple factors, including reviews, ratings, and user engagement trends on Restaurant Guru.
Burgers
Frequently mentioned in reviews
See allLess
Visitors' opinions on Chac Mool Hotel y Restaurante
/ 292
Add your opinion
P
Request content removal
Paula Flores
a month ago on Google
The truth is that I had already visited this place, I loved coming and relaxing with the good location they have, but it's a shame that they have a GREAT SERVICE and PROBLEM SOLUTION WAS LACKING, I REALLY DIDN'T EXPECT ANYTHING AND THEY MANAGED TO DISAPPOINT ME, the slow restaurant service , I got up to help with the tables, to lighten their workload, but after two hours they spent it arguing among themselves instead of solving the problems, and my food did not come out, carrying one plate at a time every 25 minutes. There was no cleaning of the tables, I took dishes to the unpacking area, and they only watched, they were not ashamed that their guests stopped to help, poor coordination in terms of the sequence of service and customer service. My food never arrived and IT SHOULD BE EMPHASIZED THAT ONLY IN THE RESTAURANT THERE WERE 5 OCCUPIED TABLES, AND STILL THEY DIDN'T MANAGE TO GET THEIR SERVICE, TERRIBLE SERVICE, I DON'T USUALLY MAKE THESE COMMENTS BECAUSE I AM VERY PATIENT AND EMPATHY REGARDING CUSTOMER SERVICE BUT NOW I DO THEY PASSED MY LIMIT, AND TO GET TO THIS IT WAS REALLY ENOUGH, BAD EXPERIENCE IN ACCOMMODATION, we made a reservation with Danny, saying that the room was 3 blocks from the hotel when in reality it was more than 8 blocks, and in reality that was not the problem, what was the problem was that when we already It was 7:30 pm and we were leaving the sea to go swim and have dinner, the room was padlocked from the inside and access was impossible, so we had to go back to talk to Danny, to see what was happening because it was supposed to happen. that we are paying to have access to the accommodation and that they passed on the number of the owner of that apartment, and instead of solving it he told me that he could not help her since she was in the hospital and the question here is, why did he lock the door if he was rented the apartment? Then they decided to stay in the penthouse that we had also rented since we were tired from the trip and the sea and we asked them for a refund or a discount for what happened since it would be better to stay. In the penthouse, to which they despotically replied that nothing would be returned to me because they had no money, we let it go, and it is worth emphasizing that I am very aware that there are bad days but in reality it was one after another, there was no solution or that the client feels at home, welcomed that they leave with a good taste in their mouth not even good mornings give. And also returning to the restaurant, I asked them for the bill and they took it to me in 1 minute and I told him that you need to charge me for a water and a coke. Danny answered me like this, leave it and I answered, sure? And he told me, yes, reluctantly, I paid my bill. I went out to have breakfast in front of Surf Pizza. In 30 minutes we were already outside since their service was fast and I was buying crafts in the hotel patio and there were some people and a waitress. He tells me Girl, you left without paying and what he did not have the delicacy to speak softly and that for me was inappropriate since I was willing to pay for all the products and be aware since I do not ask for anything as a gift, only a good deal and that I solve what concerns you, I went to pay willingly and I did not receive any apology since Danny had told me, just leave it, terrible service and terrible customer service, SHAME I WAS RECOMMENDED THIS PLACE. Rooms: 1 Service: 1 Location: 1
M
Request content removal
Margarita Cerrillos
a month ago on Google
It is a very privileged place, and at the same time very wasted due to its poor and terrible service. We had come and recommended the place for the attention, kindness and speed. However, this time they fell too short... A terrible and delayed service, one of the breakfasts, which is the most basic, chilaquiles or eggs... it was not possible for them to serve it... their coordination and response capacity was very poor... we will do it a coin toss to return... or if it works for you to put a self-service buffet so that your staff is a little more usable, do it! This time it was not a pleasant and pleasant stay like the previous ones. It is a pity! Rooms: 2 Service: 1 Location: 4
J
Request content removal
Jaqueline Ulloa
a month ago on Google
Terrible service, do not stay in this place Rooms: 1 Service: 1 Location: 1
All opinions
Open now
7:30AM - 10PM
$$$$
Price range per person MXN 170 - MXN 420
Address
Av. Chacalilla 3, Chacala, Nayarit, Mexico
Features
Wi-Fi
Сredit cards accepted
Delivery
Takeaway
Wheelchair accessible
Opening hours
| SundaySun | 7:30AM-10PM |
| MondayMon | 7:30AM-10PM |
| TuesdayTue | 7:30AM-10PM |
| WednesdayWed | 7:30AM-10PM |
| ThursdayThu | 7:30AM-10PM |
| FridayFri | 7:30AM-10PM |
| SaturdaySat | 7:30AM-10PM |
Website
Instagram
@visitachacalamx
