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Response from the owner
29 days ago
Mr. Sérgio, As we spoke personally with you and your wife, we deeply regret the delay in your reservation. Due to the fact that our customers remained accommodated at …Mr. Sérgio, As we spoke personally with you and your wife, we deeply regret the delay in your reservation. Due to the fact that our customers remained accommodated at opening, at 7pm, our table rotation did not occur as it usually does. As an inconvenience for you and your wife, we regret that we were unable to provide you with the Charco experience on this occasion, unfortunately. It is only worth highlighting in your comment that at no time were you mistreated or treated with arrogance by our management, who, when lamenting the misfortune and trying to give you some explanation for such a delay, was hostilely interrupted by Your Excellency, who was not actually looking for a solution to the issue, but only to impose and reaffirm its, it stands out again, due dissatisfaction. Upon his departure, our customers who witnessed the incident were impacted by the scene, and witnessed the fruitless attempted conversation that took place not only with management, but also with our receptionist. We are subject to failures, even though we work tirelessly to prevent them from happening, so some empathy in situations like this would be greatly appreciated. Once again our sincere apologies.More
