Chartier

Hi She Sim,First of all, I want to thank you for taking the time to share your experience with us. This is definitely not the Chartier standard of service that we have built our reputation on.Although we are all human and prone to mistakes and the occasional bad day, that is never an excuse to neglect our guests. We try our best to make everyone who walks through our doors feel like a part of our little family, and the fact that you were not treated that way during your visit is very disappointing to hear.If you’re open to it, I would genuinely love to hear more about your visit and learn more about what happened. You can reach me directly at kanna@dinechartier.com.Thank you again for taking the time to bring this to our attention. I truly appreciate it, and I look forward to hearing from you soon.

Hi Patrick!Thank you for giving our Surprise Bag a try and for sharing your honest feedback! We’re sorry to hear that your first experience felt a little average.Our Surprise Bags do vary quite a bit from day to day, as they’re made up of pastries and bread we have left over from the previous day. Some days we may have nothing available, some days we have a smaller selection, and other days we have more to choose from — so the contents really do depend on what’s left that day. However, the contents of the bag will always be $22 so we’re glad you felt it was still reasonable value