ClosedOpens at 11AM
Updated 3 months ago
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This restaurant provides tasty onion strings, butter croissants and salmon appetizers. You can share good chocolate cakes, ice cream and apple pie with your friends and have a good time here. Visit Cheddar's Scratch Kitchen for delicious bourbon, wine or beer. Order the great ice tea, strawberry lemonade or coffee offered here.
At this place, you can hold any event, whether it's an anniversary, a wedding or a birthday party. Many visitors point out that the staff is terrific at this spot. Enjoyable service is something clients agree upon here. You are to be pleasantly impressed with adequate prices at this restaurant. The fine decor and calm atmosphere let guests feel relaxed here. As for the Google rating, Cheddar's Scratch Kitchen received 4.
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Visitors' reviews on Cheddar's Scratch Kitchen
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Linda Bost
4 months ago on Google
Went here with my family after a very long day at the hospital with a member in ICU. I called before we left the hospital and was told that when we got there they'd have a table ready for our party. When we got there we ended up waiting over 40 minutes for our table and ended up being seated away from each other, a wall apart. Our server however was amazing and the food was great. I rated 4 out of 5 for the inconvenience from the start however our server definitely made up for it and we thank you for that! Meal type: Dinner Price per person: $10–20
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Alex Diaz
7 months ago on Google
This is the fourth time I’ve been here, and it’s the first time I didn’t have to wait for a table. Not only that, but my waitress was excellent—10 out of 10. It’s not always like that though, so I recommend booking ahead of time; otherwise you might have to wait 15–30 minutes. Now let’s talk about the delicious croissant—it’s one of the house specialties and absolutely worth trying. Price per person: $20–30 Food: 4 Service: 5 Atmosphere: 4
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Mia Miller
2 years ago on Google
As a former hospitality professional, I typically give grace in dining situations, knowing how many factors can be out of the server's control. However, my recent experience at Cheddar's Scratch Kitchen in Independence, MO was disappointing from start to finish, reflecting a breakdown in basic service standards. Upon arrival, we stood at the host stand waiting for acknowledgment, while the host remained absorbed in her phone. When she finally greeted us, it was with barely a whisper and without a smile. We requested a booth, but were seated in the bar area without being asked if we preferred dining or bar seating. We were led to a bar booth in an almost empty space, with just two other tables occupied and a two top at the bar. The table was wet and sticky, as if recently wiped with an unclean cloth. Additionally, the booth was poorly designed, with a table uncomfortably high in relation to the seateven for someone as tall as I am. The vent above our booth was blowing a strong jet of ice-cold air, making the space even less comfortable. I ended up moving to share a side with my husband to avoid it. Looking for some warmth, we ordered potato soup. After a considerable wait, our server arrived, took our drink and soup orders, but didnt introduce herself. She returned with our drinks and took our main course ordersa cheeseburger for my husband and Cajun pasta with a Caesar salad for me. I also asked for extra napkins, which I would have to request two more times throughout the meal. When the soup arrived, the server plopped the two bowls in front of us and informed us they were out of spoons, giving us to-go plastic ware instead. There was no apology for this inconvenience. Neither bowl of soup had been prepared to speccold, with unmelted cheese on top. My Caesar salad arrived next, drenched in an overly salty dressing that made it nearly inedible. By this time, my husband's drink was empty, and our server had not checked back to offer a refill or ensure everything was satisfactory before our main courses arrived. While waiting for our entrees, we overheard the bartender interrupt a group of African-American women getting situated at the bar informing them in a rather rude tone that the bar would close at 9:30 pman unnecessary and awkward exchange considering it was only 8:30 pm. Our server finally returned with our main courses. Everything was cold, with undercooked pasta (not aldente) and an overly salted Alfredo sauce. There was no apology for the delay, and again, no offer of a drink refill. Only after making a third request did she bring us extra napkins, long after they were needed. The server didnt check in with us again until she brought refills in to-go cups and to-go boxes (that we did not request). Cool, we get the hint girl, your shift is over and you want us to leave. To avoid further inconvenience to our server, we used the kiosk to pay. It was disheartening to spend a rare date night with my husband being ignored, rushed, and then charged $60 for cold, poorly prepared food. As someone with experience in the hospitality industry, I understand the pressures of the job, but this experience was unacceptable. Servers are the last line of quality control before food reaches the guest, and its clear there are significant training and management issues that need to be addressed. Had this been a corporate research effort to asess how the Cheddar's Independence staff interacts with guests or secret shop visit, the consequences would likely be severe for those responsible for maintaining brand and service standards at this location. Food: 1 Service: 1 Atmosphere: 1
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Response from the owner
2 years ago
Thanks for sharing your review. We’re so glad to see that you were able to reach out to our support team. They will be connecting with you today to help address your concerns.
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Address
4675 Bass Pro Dr, Independence, Missouri, USA
Features
Сredit cards accepted
No delivery
Wi-Fi
Takeaway
No booking
Wheelchair accessible
Parking
TV
Opening hours
| SundaySun | 11AM-10PM |
| MondayMon | 11AM-10PM |
| TuesdayTue | 11AM-10PM |
| WednesdayWed | 11AM-10PM |
| ThursdayThu | 11AM-10PM |
| FridayFri | 11AM-11PM |
| SaturdaySat | 11AM-11PM |
Website
Instagram
@cheddarskitchen
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