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This confectionary restaurant might be recommended for perfectly cooked sandwiches and tasty soup. Try good biscuits, almond croissants and chocolate cakes. A selection of great coffee is recommended to visitors.
Food delivery is a big advantage of Cheer Me Up. The efficient staff works hard, stays positive and makes this place great. If you want to experience spectacular service, you should go to this place. In accordance with the reviewers' opinions, prices are affordable. You will appreciate the fine decor and nice atmosphere of this spot. This confectionary restaurant scored 4.4 in the Google rating system.
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Visitors' reviews on Cheer Me Up
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Lynn Nhi
5 months ago on Google
TLDR: I’m down $90, I have no cake for my partner’s birthday, and this bakery did not in fact “Cheer Me Up”. I placed an order on their website at 1:30pm on Thursday (July 4) for one of the cakes listed on their website. I left in the note orders where they request any additional info to which I said they could make a similar cake to what they posted on their website, knowing that it is a bit of a tight turnaround since I would need it for Sunday (July 7) so I didn’t ask for any customizations. I saw that per their hours listed on their website, that they aren’t open Sunday, so I asked within the notes if it would be possible to pick up for Saturday (July 6). This seemed to line up fine because on their website they note cakes can be done within 48 hours so I just wanted to make sure it could be done otherwise they could cancel because the birthday occasion is on the 7th. I didn’t receive anything other than an order confirmation. No communication that they wouldn’t be able to. I tried calling them the day of, earlier in the morning and it immediately just goes to some automated message (not a busy line, not a voicemail, just instantly “call cannot be completed at this time”). I go to the location itself which says on their website and Google that they are open till 3. To my surprise, lights are completely out and it’s 2:30 because I wanted to give as much as time as possible without making them feel rushed. I sent a message over google saying that I’m here, no reply but my message was “read” (very quickly too, within 3 minutes). I would be more than understanding if my order was cancelled if the turnaround time was too quick, even though the website makes it seem like it’s possible, but the lack of any type of communication (impossible trying to call) makes this experience extremely frustrating and disappointing. Even a call or email or SOME type of communication to tell me that it wouldn’t be available until X date if they won’t allow for cancelling would be better than the absolute nothing I’m getting. There’s also a Google number that shows on here that I also tried calling and someone picked up and they were not the bakery, so not sure whose random phone number is put on here. I have tried calling again (same automated message) and emailing, requesting for a refund to no avail, so to me I’ve been robbed $90 as I didn’t get literally ANYTHING. 0 stars if I could.
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Leila Hardy
8 months ago on Google
Extremely bad service! I ordered a cake for my family 4 days in advance, apparently the order got cancelled and no notice what so ever. I’m waiting for the cake to arrive and the owner tells me it’s been cancelled the cake is not ready and no apology. Very rude and unprofessional. This was for a special occasion and this bad service negatively affected the surprise and reunion. Extremely disappointing. Service: 1 Atmosphere: 1
C
Response from the owner
8 months ago
Just to complete the story, this is how the order was marked "fraud" by the payment processing: …Just to complete the story, this is how the order was marked "fraud" by the payment processing: Billing street address doesn't match credit card's registered address Negative Billing address ZIP or postal code doesn't match credit card's registered address Negative Shipping address is 1095 km from location of IP address Neutral Some characteristics of this order are similar to fraudulent orders observed in the past Neutral Card Verification Value (CVV) isn't available Neutral Location of IP address used to place the order is Thunder Bay, Ontario, Canada Once the order was cancelled, an automatic email was sent out. We are sorry if it was a genuine order, however we cannot afford sending cakes and not getting paid for them, which happens with such orders. More
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Jimena Ortiz
9 months ago on Google
The cake with its stunning dragon design was exactly what I wanted—delicious and visually perfect. Special thanks to Natalia for her expert advice! Highly recommended. Food: 5 Service: 5 Atmosphere: 5
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Scheduled hours: 11AM - 3PM
May be permanently closed
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Address
2039 Robertson Rd, Ottawa, Ontario, Canada
Features
Сredit cards accepted
Delivery
Takeaway
Parking
Opening hours
| SundaySun | Closed |
| MondayMon | Closed |
| TuesdayTue | 9AM-5PM |
| WednesdayWed | 9AM-5PM |
| ThursdayThu | 9AM-6PM |
| FridayFri | 9AM-6PM |
| SaturdaySat | 11AM-3PM |
Instagram
@cheermeup.ottawa
