The Cheesecake Factory

Name: The Cheesecake Factory
Address: 3349 Monroe Ave, Rochester, New York, USA
Telephone: +15853818681
Price range: $$
Rating: 4.9

7000 votes

#289 of 1875 restaurants in Rochester

#7 of 42 restaurants in Pittsford

ClosedOpens at 11:30AM

Updated 1 month ago

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The Cheesecake Factory provides a number of sweet dishes

Dessert is an important part of the dining experience

Check out how The Cheesecake Factory looks inside

This confectionary restaurant may please you with tasty shrimp soup, vegetable pizza and steak tacos. Try good strawberry cheesecakes, oreo cheesecakes and tiramisu. Here you may drink delicious beer or good martinis. According to the visitors' opinions, waiters offer great coffee, bread drink or ice tea.

The Cheesecake Factory is suitable for guests who have dinner on the go as they can order food as a takeaway. The positive aspect of this place is that the staff is nice. Fast service is something clients appreciate here. You will like fair prices. There is a cozy atmosphere and lovely decor at this spot. Google users granted the score of 4.2 to this confectionary restaurant.

Frequently mentioned in reviews

the Chicken Bellagio

connor

oreo Dream Extreme

taquitos

a replacement

hospital

frustrated

chair

delay

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Ratings of The Cheesecake Factory

Zomato

Foursquare

Google

Trip

(3.8/5)

302

Facebook

(3.7/5)

2624

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Visitors' reviews on The Cheesecake Factory

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Mattie Everett 2 months ago on Google

Worst Service Ever! Especially to drivers who DoorDash! I came to pick up an order. The person behind the counter tells me in a condescending tone, “You have to wait outside of the gate!” No explanation! No smile! One of the other employees there, smiled and showed we where I had to go. Her nasty co-worker told her! “She has to wait outside of the gate!” It would have been nice to have an explanation! Her nastiness put me in a bad mood! The other girl guides me to the back. Where the customers food isn’t ready! I decide to go back to my car and wait! They could have provided chairs to wait or something!? I called in a complaint! We may not be the customer! But we should still be treated with respect! We make sure your customers get their food when they cannot! The person who made the complaint to DoorDash about me!? When it was you and your indignant employee who could have explained in a nicer tone the whole process from the beginning!? Should go through customer service training!! Meal type: Other

Response from the owner 2 months ago

Hi Mattie, we are truly sorry for your experience picking up your To-Go order. We would have been frustrated too. Our team should better communicate the status of your order, and we will address this with them. Thank you for your review, and we hope you can give us another chance.

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Alara Travels 3 months ago on Google

Food was very yummy. Waiter accommodated my gluten free questions (celiac). There were some good GF options. They do have GF pasta but heard mixed reviews on how they make it so I did not try it this time. Not many GF apps. I got the miso salmon and they even brought me some GF bread unprompted in the beginning so I could feel included with my group. I thought that was very thoughtful and the GF bread was actually really good! Much appreciated :) they have a couple GF cheesecakes. I usually get the plain one with strawberry topping but this time I opted for the Godiva chocolate flourless one. Meal type: Lunch Price per person: $40–50

Response from the owner 3 months ago

Thank you for this review, Alara. We're glad you enjoyed our Miso Salmon and good service. We look forward to your next visit.

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Melissa Stio 4 months ago on Google

Uh so The Cheesecake Factory rules. I know I'm late to the game, but it was my first time dining at The Cheesecake Factory and it was incredible. The menu is as long as folks say but everything is impressively prepared to order. The portions are large and we didn't end up having our actual cheesecake slices until a day later and those of course, were out of this world. Service was wonderful! Our server was kind and super helpful! Will definitely be back! Meal type: Dinner Price per person: $40–50 Food: 5 Service: 5 Atmosphere: 5

Response from the owner 4 months ago

Thank you so much for this review, Melissa. We're glad you enjoyed our generous portion sizes, extensive menu options, and great service. We look forward to your next visit.

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+1 585-381-8681

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American, Dessert, Vegetarian options

$$$$ Price range per person $20-$30