C
Response from the owner
4 months ago
We’re sorry to hear about your experience and appreciate you bringing this to our attention we do want to clarify a few points, so there’s no confusion. For any incorrect items are policy. Does request for the original item to be brought back to assure accountability and Accuracy we understand. This can be very frustrating, especially when using a delivery service. Regarding the onions, we wanna be transparent They are precooked into core ingredients to formulate the filling of the burrito. and because of this, we are unfortunately unable to remove these, even when requested. Lastly we would like to apologize for the writing on the container. We would like to express that our team is not fully flowing in English and this was a true and genuine mistake of spelling. never. Was this intended to make fun or be misinterpreted in the situation. we take your feedback seriously and we’ll continue to take this as a learning experience to better communicate and accuracy with our team