Chipotle Mexican Grill

Name: Chipotle Mexican Grill
Address: 224 Euclid Ave, Cleveland, Ohio, USA
Telephone: +12164723023
Price range: $
Rating: 3.1

1745 votes

#509 of 2051 fast food in Cleveland

19 more branches in Cleveland

ClosedOpens at 10:45AM

Updated 3 months ago

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If you appear to be near East 4th Street, you can visit this fast food. If you want to taste Mexican cuisine, get your chance and come to Chipotle Mexican Grill. Most guests have noticed that you can eat good honey chicken, black rice and guacamole here. Take your chance to taste delicious wine. This place offers the good juice selection.

This spot provides food delivery for the convenience of its clients. A lot of people find that employees are cool at this place. This fast food is remarkable for its enjoyable service. Here you will pay affordable prices. The Chipotle Mexican Grill atmosphere can seem pretty to some visitors. This place has been rated below average by Google.

Frequently mentioned in reviews

no forks

the inconvenience

neither

napkins

gloves

utensils

poorly

burrito Bowl

the public

spoon

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Ratings of Chipotle Mexican Grill

Zomato

Foursquare

Google

Trip

(3.4/5)

Facebook

(3.2/5)

Visitors' reviews on Chipotle Mexican Grill

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Ben Smenda 4 months ago on Google

Decent food when they actually have food. I go here like once a week due to working downtown and half the time they are out of like every meat expect Barbacoa, but who wants that? You would think they would just make more chicken and steak to be ready for the lunch rush, but perhaps they’ll get there one day. I’ve tried getting chipotle honey chicken 4 weeks in a row now and they have been out everytime. Convinced they just might not make it here even tho it’s on the menu Maybe it’s just a lunch time issue, but doubtful UPDATE: they have had the honey chicken 2 weeks in a row, maybe they are starting to turn the ship around.

Response from the owner 4 months ago

We're sorry to hear that your experiences were less than stellar, Ben. We pride ourselves on our guest experience and it sounds like we missed the mark here. Please share more with us at https://www.chipotle.com/contact-us so someone can be in touch with you directly.

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Deep Prajapati 4 months ago on Google

I came in wanting to order at the counter, but staff said they weren’t taking walk-in orders, only online. The same employee turned away another customer right before me too. Then, while I was still standing there, a friend of his walked in with her daughter and he served her immediately as a walk-in. If a policy applies to customers, it should apply to everyone, including the staff’s personal friends. On top of that, this location seems to run out of rice constantly. Overall, an unfair and frustrating visit. Food: 1 Service: 1 Atmosphere: 1

Response from the owner 4 months ago

This is not how we aim to treat our guests. We'd like to look into this further. Please reach out at https://www.chipotle.com/contact-us and someone will be in touch with you directly.

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Gabe Hernandez 9 months ago on Google

I have never written a review like this, but this location has earned it. The Chipotle Mexican Grill is hands-down the most hostile, disorganized, and disrespectful fast-food experience I’ve ever had — and that’s saying something. Staff members have yelled at me on multiple occasions, spoken to customers like we’re inconveniences instead of paying guests, and regularly act as if basic courtesy is optional. The tone is aggressive, dismissive, and borderline confrontational. You don’t feel welcomed — you feel unwanted. They also seem to make up their own rules daily: • Randomly switching to “online orders only” in the middle of the day • Claiming they’re “closed” while the lights are on and employees are inside • Refusing in-store orders with no signage, no explanation, and no consistency None of this is posted. None of it is explained politely. You’re just told — rudely — to deal with it. The food quality somehow matches the attitude. Portions are inconsistent, ingredients often look old or poorly prepared, and orders are wrong more often than not. This is not what Chipotle standards are supposed to be. I’ll be honest: after repeated visits, the way I’ve personally been treated feels targeted. I’m not making accusations — I’m describing how it feels when you’re repeatedly spoken down to, dismissed, and treated with hostility while just trying to order food. No customer should walk away wondering why they were treated that way. This location doesn’t need a minor adjustment — it needs new management, retraining, and serious oversight. Right now it’s damaging the brand. If someone from Chipotle corporate reads this: please understand this isn’t one bad day. This is a pattern, and it’s unacceptable. I will not return, and I strongly recommend others avoid this location until major changes are made. Price per person: $1–10 Food: 1 Service: 1 Atmosphere: 1

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+1 216-472-3023

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Mexican, Fast food, Vegetarian options

$$$$ Price range per person $10-$20

224 Euclid Ave

Cleveland, Ohio, USA

Tower City

Address

Tower City

224 Euclid Ave, Cleveland, Ohio, USA

19 more branches in Cleveland

Features

Delivery Outdoor seating Takeaway Сredit cards accepted Parking No booking Wheelchair accessible Wi-Fi TV

Opening hours

SundaySun	10:45AM-10PM
MondayMon	10:45AM-10PM
TuesdayTue	10:45AM-10PM
WednesdayWed	10:45AM-10PM
ThursdayThu	10:45AM-10PM
FridayFri	10:45AM-10PM
SaturdaySat	10:45AM-10PM