Chipotle Mexican Grill

Name: Chipotle Mexican Grill
Address: 12747 Midway Rd, Dallas, Texas, USA
Telephone: +19722472837
Price range: $
Rating: 4.7

1073 votes

#531 of 4136 fast food in Dallas

20 more branches in Dallas

Open now 10:45AM - 10PM

Updated 1 month ago

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Chipotle Mexican Grill offers a selection of desserts

Visitors don't like grilled chicken and tea at this fast food. Food delivery is an important advantage of Chipotle Mexican Grill. A lot of reviewers think that employees are competent at this place. Many guests note that the service is prompt. Inflated prices are not suitable for this this place. The atmosphere is nice, as clients see it. But this spot is not highly estimated by Google users who provided it a below average rating.

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yelling

stomach

protein

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chicken Burrito Bowl

trash

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the floor

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Ratings of Chipotle Mexican Grill

Zomato

Not rated yet

Foursquare

(7.4/10)

Google

(3.6/5)

987

Trip

Not rated yet

Facebook

(3.2/5)

Visitors' reviews on Chipotle Mexican Grill

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Luis Ruiz 2 months ago on Google

It’s a 11:30 am and they said they ran out of chicken and had to wait about 5-10 mins for more chicken. I think this is poor management of inventory. They also don’t have drink carriers is what they told me when I asked to take multiple drinks I ordered. A Hispanic chubby girl with glasses at the register was telling the other employees to tell clients there is still no chicken ready yet and to wait. I appreciate they gave me my bowls eventually but I do not think they should run out of protein that early in the day and right before lunch time. Poor service and management. The employees service was good, except the one lady described earlier was meh. Meal type: Lunch Price per person: $30–40 Food: 3 Service: 2 Atmosphere: 3

Response from the owner 2 months ago

Thanks for the feedback, Luis. We're sorry to hear we fell short on your last visit. We're always improving and if you don’t mind contacting us through our website, someone will be in touch with you directly: https://www.chipotle.com/contact-us.

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Jasmine Parker 3 months ago on Google

I had a very disappointing experience at Chipotle Mexican Grill during the lunch rush today. There were only TWO employees working the entire store, which already created a stressful environment and long wait times. I understand being short staffed is difficult, but the customer service was unacceptable. When it was finally my turn to order, I was given one scoop of rice. I politely asked for more rice, and the employee only added half a scoop. When I asked again for a little more rice, he immediately caught an attitude. The most frustrating part was while I was customizing my bowl the way I wanted it. I asked for my bowl to be made in a specific order rice, then queso, then protein , because that’s how I wanted MY food prepared. The employee responded by telling me I was “doing too much.” Last time I checked, Chipotle’s entire concept is built around customization. Customers should be able to order their bowls, burritos, or tacos how they prefer without being disrespected for it. The lack of staffing, poor attitude, and rude comments made this a terrible experience. Management seriously needs to do better with both staffing and customer service training. Food: 1 Service: 1 Atmosphere: 1

Response from the owner 3 months ago

We should be firing on all cylinders and this is not the experience you should ever have at Chipotle. If you don’t mind contacting us through our website, someone will be in touch with you directly: https://www.chipotle.com/contact-us. Thank you for your feedback, Jasmine.

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Ricardo Sanchez 3 months ago on Google

This is honestly getting ridiculous. I’ve now had the same experience at multiple Chipotle locations. The amount of protein they serve compared to what they charge is unacceptable. I ordered steak and barely got four or five tiny pieces on a spoon that looked half-empty. For the prices Chipotle charges, customers should be getting a fair and consistent portion of protein. This clearly isn’t just one location — it seems to be a company-wide issue. Employees need to be properly trained so portions are served consistently and according to a real standard, not depending on who’s behind the counter that day. People are paying premium prices and expect portions that actually match the cost. Please do better. Meal type: Lunch Price per person: $20–30 Food: 1 Service: 1 Atmosphere: 1

Response from the owner 3 months ago

This is not what you should ever expect at Chipotle, Ricardo. We're on the case. Please let us know all about your experience at https://www.chipotle.com/contact-us so we can have our guest care team get in touch with you.

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+1 972-247-2837

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Mexican, Fast food, Vegetarian options

$$$$ Price range per person $10-$20

12747 Midway Rd

Dallas, Texas, USA

Address

12747 Midway Rd, Dallas, Texas, USA

20 more branches in Dallas

Features

Takeaway Outdoor seating Сredit cards accepted Delivery Wi-Fi Wheelchair accessible Parking TV

Opening hours

SundaySun	10:45AM-10PM
MondayMon	10:45AM-10PM
TuesdayTue	10:45AM-10PM
WednesdayWed	10:45AM-10PM
ThursdayThu	10:45AM-10PM
FridayFri	10:45AM-10PM
SaturdaySat	10:45AM-10PM