Chipotle Mexican Grill

Name: Chipotle Mexican Grill
Address: 96 Main St, Gaithersburg, Maryland, USA
Telephone: +13019263875
Price range: $
Rating: 2.5

921 votes

#68 of 369 fast food in Gaithersburg

#35 of 117 fast food in Montgomery Village

2 more branches in Gaithersburg

Open now 10:45AM - 11PM

Updated 3 months ago

All photos Food Interior Exterior

Add a photo

119 photos

Take a look at the photo depicting interior and exterior at Chipotle Mexican Grill

Check out how Chipotle Mexican Grill looks inside

Clients point out that they like the menu of Mexican cuisine at this fast food. Make a change from your habitual meal and taste good bean rice, burrito bowl and stewed steaks at Chipotle Mexican Grill. It's nice to order delicious lemonade.

At this place, you can get a takeout. Many visitors say that employees are patient at this spot. Most reviewers mention that the service is prompt. Prices here are reported to be low. The cozy atmosphere gladdens people and attracts more guests. But this fast food is not highly appreciated by Google users who provided it a below average rating.

Frequently mentioned in reviews

tortilla

avoid

worse

the woman

asking

multiple

correct

either

able

amount

See allLess

Ratings of Chipotle Mexican Grill

Zomato

(3.2/5)

Foursquare

(7.4/10)

Google

(3.6/5)

727

Trip

(3.6/5)

Facebook

(5/5)

Visitors' reviews on Chipotle Mexican Grill

/ 395

Search visitors’ reviews

Add your review

Request content removal

Sussan Montalvan 3 months ago on Google

I’ve come to expect mediocre service at this specific Chipotle location, but my experience tonight at 8:13 PM was truly an all-time low. While the customer service here is usually hit-or-miss at best, today it was absolutely terrible. From the moment I reached the front of the line, it was clear that the staff had zero interest in being there or helping customers. Not a single person greeted me there was no "hello," no "how are you," and certainly no smile. Instead, the employee just stood there and stared at me blankly, making the entire ordering process feel incredibly awkward, cold, and dismissive. It is baffling how a customer can stand right in front of an employee and be treated as if they are invisible. It takes absolutely no effort to offer a basic, polite greeting, yet the staff here couldn't even manage that. I left feeling completely unwelcome and frustrated. I’ve tolerated subpar service here in the past, but this experience crossed the line. If this is the standard of service they are providing to the community, I will certainly be taking my business elsewhere. Avoid this location if you expect to be treated with even a shred of respect. Meal type: Dinner Price per person: $10–20

Response from the owner 3 months ago

Anything less than a stellar experience is unacceptable, Sussan. Let us know more details at https://www.chipotle.com/contact-us and someone will be in touch. We're always improving, and we hope you visit us again soon for a 5-star experience.

Show replies (1)

Request content removal

Jennifer Lee 3 months ago on Google

This Chipotle location is really hit or miss for me. Sometimes it’s great, but other times the quality just isn’t consistent. I did a pickup order recently and didn’t notice anything until I got home shortly after — my guacamole had already turned black, which was pretty disappointing. It’s convenient and easy when it’s on point, but the inconsistency makes it hard to rely on.

Response from the owner 3 months ago

Hi Jennifer, we love being a convenient choice for you and always aim to serve up fresh, high-quality ingredients with every single order. If you don’t mind contacting us through our website, someone will be in touch with you directly: https://www.chipotle.com/contact-us

Show replies (1)

Request content removal

Racket Bi 4 months ago on Google

This is genuinely the Worst Chipotle to ever place a delivery order The three times I have placed a delivery order through the app. There’s always an issue with my order saying it’s not on the system. I tried contacting Chipotle support and I can’t even get a refund fix your guys system ffs. This is ridiculous.

Response from the owner 4 months ago

This is not the Chipotle experience we all know. Please reach out to us at https://www.chipotle.com/contact-us and someone will be in touch.

Show replies (1)

All reviews

+1 301-926-3875

Book

Mexican, Fast food, Vegetarian options

$$$$ Price range per person $10-$20

96 Main St

Gaithersburg, Maryland, USA

Address

96 Main St, Gaithersburg, Maryland, USA

2 more branches in Gaithersburg

Features

Delivery Takeaway Outdoor seating Сredit cards accepted Wi-Fi No booking Wheelchair accessible Parking TV

Opening hours

SundaySun	10:45AM-11PM
MondayMon	10:45AM-11PM
TuesdayTue	10:45AM-11PM
WednesdayWed	10:45AM-11PM
ThursdayThu	10:45AM-11PM
FridayFri	10:45AM-11PM
SaturdaySat	10:45AM-11PM