Chipotle Mexican Grill

Name: Chipotle Mexican Grill
Address: 2000 East Ave, Rochester, New York, USA
Telephone: +15855405170
Price range: $
Rating: 4.2

162 votes

#199 of 995 fast food in Rochester

7 more branches in Rochester

Open now 10:45AM - 11PM

Updated 2 months ago

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Chipotle Mexican Grill is distinguished by interior and food

Mexican cuisine is well-cooked at this fast food. Many guests say that waiters serve tasty chicken and good steaks here. At Chipotle Mexican Grill, you can order food as a takeout. The high ratings of this place wouldn't be possible without the competent staff. A number of people find that the service is spectacular. The atmosphere of this place is comfortable. But this spot hasn't earned a high rating from Google users.

Frequently mentioned in reviews

5 Recommendation for vegetarians

takeaway dinner lunch great service great location

meat poultry chicken bean rice

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Ratings of Chipotle Mexican Grill

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Google

(2.6/5)

158

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Visitors' reviews on Chipotle Mexican Grill

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Nick PasQ 3 months ago on Google

This is more so to help you guys out rather than all the other negative reviews here. I ordered catering and they did fine although a few minutes late. The suggestion I have is that my catering made everyone else wait very long and online orders so behind people just walked out long story short I like the freshness of the catering idea but you should double the staff and product next time trust me it’s worth it to pay a little extra for employees and product to be prepared than have a bunch of customers not return/walk out/write bad reviews all bc you don’t have enough staff or product I’m not sure what one. But genuinely this should help you a lot if you take this advice Meal type: Dinner Price per person: $10–20

Response from the owner 3 months ago

This is not what you should ever expect at Chipotle, Nick. We're on the case. Please reach out to us at https://www.chipotle.com/contact-us so we can have our guest care team get in touch with you.

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Katie 3 months ago on Google

(This is in no way a jab at the employees but more so management and beyond.) Idk what is going on with the Chipotles in the Rochester area but each location I go to seems to be a chaotic mess and this one is the worst. Why do they all seem to be so understaffed especially during peak hours? Why is it that I'm coming here on a Friday afternoon at 5:30pm and having to wait 30+ mins to get a bowl of food? Why is only ONE PERSON behind the line making all of the food while also ringing up everyone at the register? The last thing people want to do on a Friday afternoon after being at work all day is wait in a long line..... and on top of that, they were out of white rice and the Honey Chipotle Chicken. The 2 things I wanted in my bowl. So incredibly annoyed to the point that I'm writing this long, rant filled review. Meal type: Dinner Service: 1 Atmosphere: 1

Response from the owner 3 months ago

This is not what you should ever expect at Chipotle, Katie. We're on the case. Please reach out at https://www.chipotle.com/contact-us so we can have our guest care team get in touch with you.

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Pat Mehieni 3 months ago on Google

This was the slowest service I have ever experienced. my pickup time was 7:00, I didn't leave until after 7:30. When I first arrived there was already 5 to 6:00 other people waiting for their mobile orders, the staff said they were behind. Shortly after a tall black young man made a dramatic statement with our movements and walked away shouting things I was able to make out the female working with him and telling him that he had to at least finish the orders. I then sat there another 25 minutes. Some of the 10 to 15 other people that were waiting with me remarked that this is not an unusual situation for that location. I do not recommend going here, try a different one even if it's five extra minutes of a drive it'll be 30 minutes less of a wait Meal type: Dinner Price per person: $10–20

Response from the owner 3 months ago

Hi Pat, we're sorry for the inconvenience. We value your time and want to make sure we are providing fast and great service. We'll get the message to the right people so we can work on our timing and customer service.

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+1 585-540-5170

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Mexican, Fast food, Vegetarian options

$$$$ Price range per person $10-$20

2000 East Ave

Rochester, New York, USA

Address

2000 East Ave, Rochester, New York, USA

7 more branches in Rochester

Features

Takeaway Сredit cards accepted Delivery Outdoor seating No booking Wheelchair accessible

Opening hours

SundaySun	10:45AM-11PM
MondayMon	10:45AM-11PM
TuesdayTue	10:45AM-11PM
WednesdayWed	10:45AM-11PM
ThursdayThu	10:45AM-11PM
FridayFri	10:45AM-11PM
SaturdaySat	10:45AM-11PM