Chipotle Mexican Grill

Name: Chipotle Mexican Grill
Address: 5720 Washington Ave, Mount Pleasant, Wisconsin, USA
Telephone: +12626320985
Price range: $
Rating: 3.5

942 votes

#27 of 101 restaurants in Mount Pleasant

#87 of 342 restaurants in Racine

ClosedOpens at 10:45AM

Updated 2 months ago

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If you appreciate Mexican cuisine, come to this restaurant. In accordance with the guests' opinions, waiters serve good steaks, chicken and chips and guacamole here. Food delivery is a big advantage of Chipotle Mexican Grill. A lot of people mention that the staff is appealing at this place. Many visitors think that the service is satisfying. The clients of this spot don't like average prices. From the visitors' viewpoint, the atmosphere is nice. But google users haven't given this restaurant a high rating.

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flavorful Fajita Veggies

1Price per person

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hadn

burrito bowl

hair

anymore

the register

sour cream

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Ratings of Chipotle Mexican Grill

Zomato

Not rated yet

Foursquare

(6.5/10)

Google

(3.7/5)

749

Trip

(3.5/5)

Facebook

(3.9/5)

Visitors' reviews on Chipotle Mexican Grill

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Casey Cousin 4 months ago on Google

So I put in an order for 2... Two bowls with a few things on the side and a couple half and half instructions. There's nothing better than when you know you're being a Lil extra with the customizations and they NAIL IT! Order was ready, was hot, and was without a single mistake. Very grateful for no mistakes at the end of a long Monday. Shot out to Mackelcie, Yamara, Meenah, and Jordan. Thanks Ladies. I'll be back! Casey C Racine Resident Food: 5 Service: 5 Atmosphere: 5

Response from the owner 4 months ago

Hi Casey, we know those custom orders can be a bit of a puzzle, so it’s awesome to hear the team totally nailed it for you. Big thanks for shouting out Mackelcie, Yamara, Meenah, and Jordan—we’ll make sure they know their hard work didn’t go unnoticed. See you next time!

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A M 4 months ago on Google

I have been to this location several times and not had issues. Today my mom placed an online order for pickup and when she arrived home she realized that our order was missing a side of chicken and chips, so she headed back to the store to get them. On her way to the store I called and told her that my quesadilla was made incorrectly and missing the fajita vegetables and I sent her a photo. When she got there, she spoke with the manager, who my mom said was not rude but also did not apologize for the inconvenience. She informed her of the issue and they gave her the side of chicken, the order of chips, and a side of fajita vegetables - but would not remake the quesadilla order, even though I sent a photo of the quesadilla with the order receipt in the photo. She was told they would not be able to refund or remake the order since she did not have the quesadilla with her. When she got home and told me, I brought the quesadilla into the store, asked for the manager, and requested a refund. I was then informed that they could not do a refund because the order was placed online and there was again - no apology from the manager. I called the customer help line, as the manager told me this was who I needed to contact, and the customer help line was reluctant to offer the refund. Instead, offering a BOGO and when I asked about the refund again I was told they could actually offer a free entree because of the inconvenience. I then asked to speak to a manager - the rep stated that they weren’t sure if I’d be able to get to a manager as the queue was long. The rep ended up stating that they could request a “one time courtesy approval” from a manger to have the item refunded and within two seconds of saying that they informed me that the request was approved for a refund. If the manager could have remade the quesadilla when my mom went back to retrieve the missing items that would have resolved the issue. Instead, a third trip had to be made in order to get a remake and at that point I no longer wanted the food (I brought it with me to give back when I asked for the refund). And instead of the refund I was met with an unapologetic manager who actually could not help due to it being an online order. I simply want my order, that we paid for - to be made the way it was ordered - without begging for it to be made correctly or for a refund due to this frustrating situation. I am not trying to scam Chipotle out of $10 for a quesadilla. Service: 1

Response from the owner 4 months ago

We’re incredibly sorry for the multiple trips and the lack of empathy you and your mom experienced, A M. Missing items and incorrect orders are frustrating enough, but the lack of a simple apology is not our standard. Please contact us at https://www.chipotle.com/contact-us so we can connect with you directly.

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Steve Reeves 3 years ago on Google

I really like Chipotle, but it was really bad today. Luckily the guacamole and chips were good. or I would have made this review zero stars! Look at my pics. My daughter’s tacos were a MESS! They looked like a mutant burrito. not three tacos. I got a Burrito Bowl with Garlic Guajillo Steak. The steak tasted like shoe leather. It was dry as a bone. Normally, I would recommend Chipotle Mexican Grill. but not this time I can’t. I will try them again. Hopefully they just had a bad day. Meal type: Dinner Price per person: $10–20

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+1 262-632-0985

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Mexican, Fast food, Vegetarian options

$$$$ Price range per person $10-$20

5720 Washington Ave

Mount Pleasant, Wisconsin, USA

Address

5720 Washington Ave, Mount Pleasant, Wisconsin, USA

Features

Delivery Takeaway Сredit cards accepted Outdoor seating No booking Wi-Fi Wheelchair accessible Parking TV

Opening hours

SundaySun	10:45AM-11PM
MondayMon	10:45AM-11PM
TuesdayTue	10:45AM-11PM
WednesdayWed	10:45AM-11PM
ThursdayThu	10:45AM-11PM
FridayFri	10:45AM-11PM
SaturdaySat	10:45AM-11PM