Chipotle Mexican Grill

Name: Chipotle Mexican Grill
Address: 1360 Mt Hope Ave, Rochester, New York, USA
Telephone: +15854733611
Price range: $
Rating: 2.8

1586 votes

#21 of 115 Mexican restaurants in Rochester

7 more branches in Rochester

Open now 10:45AM - 11PM

Updated 2 months ago

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You will be served Mexican cuisine at this fast food. Degust good guacamole, chicken and burrito bowl at Chipotle Mexican Grill. According to the visitors' opinions, waiters offer delicious beer.

This place provides food delivery for the convenience of its clients. The energetic staff reflects the style and character of this spot. A number of reviewers highlight that the service is fine. You will pay fair prices for your meal. The calm atmosphere offers a relaxing feel to a guests' stay at this fast food. But Chipotle Mexican Grill is not highly estimated by Google users who provided it a below average rating.

Frequently mentioned in reviews

scrap

guac

gloves

spoon

common

mobile orders

burrito BowlParking space

scoop

annoyed

1Price per person

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Ratings of Chipotle Mexican Grill

Zomato

(3.9/5)

Foursquare

(8.1/10)

Google

(3.5/5)

1285

Trip

(3.8/5)

Facebook

(3.9/5)

Visitors' reviews on Chipotle Mexican Grill

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Averi Goodman 3 months ago on Google

Should shut it down and completely start over with a whole new and better trained crew and philosophy. The people working here don't belong in customer service. Poorly prepared food, avoidant and passively antagonistic staff. Unnecessarily long wait times. And don't even think about ordering with the delivery apps. They actively shun and work against the delivery drivers to make sure that it takes as long as possible for you to get your food, if ever. Food: 2 Service: 1 Atmosphere: 1

Response from the owner 3 months ago

We're so sorry to hear about the issues you had at our restaurant, Averi. We value our guests and always want you to have the best possible experience at every Chipotle – we clearly missed the mark. If you don’t mind contacting us through our website, someone will be in touch with you directly: https://www.chipotle.com/contact-us

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Pretty brown girl Ari 22 3 months ago on Google

i found a couple hard things in my food. one looked like a hard piece of charcoal, not sure what the other thing was. food was fine overall besides that. However the place could have been a lot cleaner and the guy that was at the register kinda had an attitude. I’m not sure if they was in a rush and didn’t have time to clean but they place needed a real good sweep. They need to clean the counters too. The new location on east henrietta road is better than this one tbh. It wasn’t very busy when me and my friend came in here. Also some of the steak pieces were too chewy too. Meal type: Dinner Price per person: $10–20 Food: 3 Service: 1 Atmosphere: 1

Response from the owner 3 months ago

We're concerned to hear this. We'd like to look into this further and connect with you directly. Would you please share more here? https://www.chipotle.com/contact-us.

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Roxy Connelly 4 months ago on Google

I picked my order. I ordered 1/2 Chixken & 1/2 Carnitas. Only meat in there was Carnitas. I ordered 1 small chips w/queso & 1large chips w/guac. the bags of chips were identical in volume, which was small. I didn't get my grilled veggies either on my bowl. This is the 1st time my order was not correct. I shouldn't complain :) Food: 2 Service: 2 Atmosphere: 1

Response from the owner 4 months ago

We're sorry you weren't able to get the perfect order, Roxy. If you don’t mind contacting us through our website, someone will be in touch with you directly:https://www.chipotle.com/contact-us.

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+1 585-473-3611

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Mexican, Fast food, Vegetarian options

$$$$ Price range per person $10-$20

1360 Mt Hope Ave

Rochester, New York, USA

Address

1360 Mt Hope Ave, Rochester, New York, USA

7 more branches in Rochester

Features

Delivery Takeaway Outdoor seating Сredit cards accepted No booking Wheelchair accessible Parking TV

Opening hours

SundaySun	10:45AM-11PM
MondayMon	10:45AM-11PM
TuesdayTue	10:45AM-11PM
WednesdayWed	10:45AM-11PM
ThursdayThu	10:45AM-11PM
FridayFri	10:45AM-11PM
SaturdaySat	10:45AM-11PM