Chipotle Mexican Grill

Name: Chipotle Mexican Grill
Address: 7108 Old Keene Mill Rd, Springfield, Virginia, USA
Telephone: +17036446982
Price range: $
Rating: 3.1

1195 votes

#3 of 19 Mexican restaurants in Annandale

#7 of 31 Mexican restaurants in Springfield

2 more branches in Annandale

Open now 10AM - 11PM

Updated 2 months ago

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A local attraction - Springfield United Methodist Church, which is situated beside this fast food, is a part of the original culture of the city. The Mexican cuisine is nice at Chipotle Mexican Grill. It's worth visiting this place to try tasty burrito bowl, guacamole and mexican burritos. In accordance with the visitors' opinions, lemonade is good.

Food delivery is a big plus of this spot. Many people say that the staff is courteous here. A number of reviewers mention that the service is spectacular. Based on the guests' opinions, prices are medium. As guests see it, the atmosphere is lovely here. But clients rate this fast food below average on Google.

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Ratings of Chipotle Mexican Grill

Zomato

Foursquare

Google

Trip

(3.6/5)

Facebook

(4.4/5)

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TamMa Tu 3 months ago on Google

I had a very disappointing experience today. I ordered a chicken bowl and found two bugs inside my food—one was dead and the other was still moving. I immediately returned to the store and showed the employees what I found. Instead of addressing the situation professionally, the store manager completely ignored me. Another employee, who appeared to be an assistant manager, gave me an attitude and yelled at me to go to the back of the line if I wanted a replacement. When I asked for a refund, the cashier was the only person who treated me with respect. He apologized for the situation, even though it wasn't his responsibility to do so. Finding bugs in food is already unacceptable, but the way management handled the situation made it even worse. The lack of concern, professionalism, and customer service was shocking. I will never return to this location.

Response from the owner 2 months ago

We appreciate your feedback, Julle. We're very concerned to hear about your experience and the issues you described. This is definitely not what we expect from our team, and we take these matters seriously. Please reach out to us at https://www.chipotle.com/contact-us so we can follow up directly and address this situation.

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Anton Nelson 5 months ago on Google

Rude staff that throw your underserved $18 bowl at you while speaking Spanish. You can get twice as much food at the Panda Express across the parking lot and leave without feeling disrespected. My review is by far not the first complaining about the staff and if I do come back in a month or two, I hope to see new smiling faces and receive a heavier bowl. Meal type: Lunch Food: 4 Service: 2 Atmosphere: 2

Response from the owner 4 months ago

This isn’t the experience we want for our guests, Anton. We’re sorry to hear about the service and portion concerns you described. Please contact us at https://www.chipotle.com/contact-us so our team can follow up with you directly.

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Teresa Nyakundi 5 months ago on Google

JUST RUDE! I just came im at 10:45 so its not like i came at a super busy time. The older hispanic women immediately had an attitude for absolutely no reason. They contemplated in the back for about 2 minutes before someone came to take my order. After the first lady finished, she went back to the kitchen and just yelled out for someone else to check me out. Another then comes, cashes out then basically throws my food across the counter. Its literally bright and early so im not sure what there problem was. Meal type: Lunch Price per person: $1–10 Service: 1

Response from the owner 4 months ago

We’re sorry to hear you didn't have the best experience with our team, Teresa. You should always expect great service from everyone at Chipotle. Please reach out to us at https://www.chipotle.com/contact-us so we can have our guest care team get in touch with you.

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+1 703-644-6982

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Mexican, Fast food, Vegetarian options

$$$$ Price range per person $10-$20