Chipotle Mexican Grill

Name: Chipotle Mexican Grill
Address: 1286 Broad St, Sumter, South Carolina, USA
Telephone: +18034690250
Price range: $
Rating: 4.3

552 votes

#44 of 258 restaurants in Sumter

Open now 10:45AM - 11PM

Updated 9 days ago

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Chipotle Mexican Grill serves a number of desserts

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If you never appeared to degust Mexican cuisine, take your chance at this fast food. Visitors don't highly appreciate grilled chicken and tea at Chipotle Mexican Grill. Food delivery is a big benefit of this place. Many people suppose that the staff is well-trained at this place. A lot of guests note that the service is fast. You may be surprised by reasonable prices at this spot. The atmosphere of this place is cool. But this fast food is not highly estimated by Google users who assigned it a below average rating.

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no forks

burrito Bowl

stale chips

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Ratings of Chipotle Mexican Grill

Foursquare

(7.1/10)

Google

(2.8/5)

518

Trip

(1/5)

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Visitors' reviews on Chipotle Mexican Grill

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Janet Ulsh 2 months ago on Google

Love Chipotle but the Sumter location is always a disappointment. They are always out of food and apparently they no longer have the Berry Aqua Fresca drink. The workers always have an attitude when you ask for anything. Customer service is terrible with workers always standing around instead of helping customers or making food. For the price, I would prefer not to eat dry rubbery steak or chicken. Meal type: Dinner Price per person: $20–30 Food: 2 Service: 1 Atmosphere: 1

Response from the owner 2 months ago

We're sorry to hear that our restaurant did not meet Chipotle's standards, Janet. Please reach out to us at https://www.chipotle.com/contact-us so someone can be in touch with you directly.

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Edwin Shumaker 2 months ago on Google

I rarely leave negative reviews, but this experience with Chipotle catering was disappointing from start to finish, especially for an order totaling nearly $300. My catering order was scheduled for pickup at 4:30 PM. I arrived around 4:35 PM, only to discover the staff had no idea a catering order had been placed. They had to start preparing the entire order after I arrived, and I didn’t leave the restaurant until approximately 5:08 PM. Because of this, I arrived over 30 minutes late to my own party, despite placing the order well in advance so everything would be ready on time. To make matters worse, the front doors had an extremely strong pressure seal, making them very difficult to open while carrying two heavy catering boxes. No employee offered to help me with the doors or assist in carrying the order. When I arrived at the party, I discovered the order was also incomplete. We were missing two containers of beans and an order of sofritas. I repeatedly tried calling the store, but no one answered. I then contacted Chipotle Catering customer service, and they were also unable to reach the restaurant. Fortunately, one of my guests was willing to drive to the store to pick up the missing items. Instead of quickly correcting the mistake, the staff reportedly gave her a difficult time for about 30 minutes before finally providing the missing beans and sofritas. Mistakes happen, but what matters is how they’re handled. This experience involved a catering order that wasn’t started until I arrived, made me late to my own event, was missing multiple items, couldn’t be resolved by phone because the store wouldn’t answer, and then required one of my guests to spend additional time convincing the staff to correct their mistake. For an order approaching $300, I expected much better organization, communication, and customer service. Unfortunately, this experience has completely turned me away from using Chipotle Catering again. Meal type: Dinner Price per person: $10–20 Food: 4 Service: 1

Response from the owner 2 months ago

Hi Edwin, thanks for letting us know what went wrong. It sounds like we dropped the ball. If you don’t mind contacting us through our website, someone will be in touch with you directly: https://www.chipotle.com/contact-us

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Diamond McDonald 2 months ago on Google

I stopped here for lunch yesterday, and this was honestly the worst Chipotle experience I’ve ever had. The customer service and the food were both disappointing. There were hardly any food options left, the vinaigrette tasted off, and the queso wasn’t fully melted, it was very grainy. I felt rushed while my order was being prepared. The two employees serving the food seemed to have an unfriendly attitude, which made the experience even worse. The cashier was the only person who was welcoming and pleasant. Overall, the quality of the food and the service did not meet expectations. Unfortunately, because of this experience, I won’t be returning to this location. Meal type: Lunch Price per person: $20–30 Food: 1 Service: 1 Atmosphere: 1

Response from the owner 2 months ago

Mind reaching out at https://www.chipotle.com/contact-us so we can help? - Huda

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+1 803-469-0250

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Mexican, Fast food, Vegetarian options

$$$$ Price range per person $10-$20

1286 Broad St

Sumter, South Carolina, USA

Address

1286 Broad St, Sumter, South Carolina, USA

Features

Takeaway Сredit cards accepted Delivery No booking Wheelchair accessible

Opening hours

SundaySun	10:45AM-11PM
MondayMon	10:45AM-11PM
TuesdayTue	10:45AM-11PM
WednesdayWed	10:45AM-11PM
ThursdayThu	10:45AM-11PM
FridayFri	10:45AM-11PM
SaturdaySat	10:45AM-11PM