Chipotle Mexican Grill

Name: Chipotle Mexican Grill
Address: 18019 Highwoods Preserve Pkwy, Tampa, Florida, USA
Telephone: +18139771520
Price range: $
Rating: 4.5

1471 votes

#1378 of 5320 restaurants in Tampa

17 more branches in Tampa

ClosedOpens at 10:45AM

Updated 3 months ago

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It's time to relax and eat tasty minute steaks, mexican chicken and bean salads. At this fast food, guests can try good lemonade. Clients don't highly appreciate flija at Chipotle Mexican Grill.

At this place, you can order food as a takeaway. A lot of people point out that the staff is appealing here. Visitors say that the service is nice here. From the guests' viewpoint, prices are fair. As many reviewers affirm, the atmosphere is quiet. But this spot has been rated below average by Google.

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Ratings of Chipotle Mexican Grill

Foursquare

(7.1/10)

Google

(3.3/5)

1276

Trip

(4.3/5)

Facebook

(3.3/5)

Visitors' reviews on Chipotle Mexican Grill

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Caramel White 4 months ago on Google

I visited this Chipotle location on Wednesday, July 8th around 8:45 PM, and witnessed a serious staffing failure that reflects poorly on management. When I walked in, no one was working the serving line. I could see one employee on the grill, two employees handling pickup orders, and another employee in the lobby who appeared to be on a break. After about five minutes, a young man came from the back, restocked the line, and started serving customers — completely alone. He handled everything from filling orders to checking customers out, all by himself. During this time, the line grew from three people to eight, stretching to the door. Eventually an asianwoman came out from the back and went straight to the lobby to chat with the employee on break. When I asked if she was the manager, she said, "I'm not on the clock right now, but yes." I pointed out that this was a staffing issue — one employee was handling the entire line while two others worked takeout without helping him, which was unfair to both him and the customers waiting. She said she wasn't in charge of scheduling and offered to have me speak with the general manager, but never jumped on the line to help. Her indifference was disappointing. A manager — on the clock or not — should step in when a team member is clearly struggling and customers are piling up. This location needs better staffing management and leadership that's willing to help when things fall apart. Meal type: Dinner Price per person: $1–10 Food: 4 Service: 1 Atmosphere: 2

Response from the owner 4 months ago

Anything less than a stellar experience is unacceptable. Let us know more details at https://www.chipotle.com/contact-us and someone will be in touch. We're always improving, and we hope you visit us again soon for a 5-star experience.

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Josh M (DjSonicMax) 4 months ago on Google

They were in a rush, we came around 10 o'clock. The asian lady with glasses who served our food was rushing and barely gave us any meat for our bowls.. She also tossed the tortilla on the heater because she was moving fast in a rush. I understand that you're trying to focus on going home, but food presentation still matters. We weren't expecting a massive portion either, and they had more than enough chicken to portion it right.. Its the small things that can mess up your experience Price per person: $10–20 Food: 3 Service: 3 Atmosphere: 2

Response from the owner 4 months ago

Thanks for the feedback, Josh. We're sorry to hear we fell short on your last visit. We're always improving and if you don’t mind contacting us through our website, someone will be in touch with you directly: https://www.chipotle.com/contact-us.

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Monir Mazumder a year ago on Google

I m chipotle lover. But, this the worst experience i have ever had! The employee name is provably kalen, after i paid my food she was Checking 20 dollar bill i paid with, same time i was grabbing my food. Suddenly she take back my food box!! I ask her what is that? She said i want make sure before you take the food bill is not fake!! I was shocked! I said i can't grabe my food? She repeat i have to make sure your money. I was surprise wirh that service but she was damn care laughing!! I was that much surprised, i forget to pick my chips box. Nobody was behind me she was right after the register, but she didn’t remind me to grabe the chips i paid for!! I never will be that place and provably never will go to Chipotle Mexican grill no more. Feeling very insulted.... Food: 1 Service: 1 Atmosphere: 1

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+1 813-977-1520

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Mexican, Fast food, Vegetarian options

$$$$ Price range per person $10-$20

18019 Highwoods Preserve Pkwy

Tampa, Florida, USA

Address

18019 Highwoods Preserve Pkwy, Tampa, Florida, USA

17 more branches in Tampa

Features

Delivery Takeaway Outdoor seating Сredit cards accepted Parking No booking Wheelchair accessible TV

Opening hours

SundaySun	10:45AM-11PM
MondayMon	10:45AM-11PM
TuesdayTue	10:45AM-11PM
WednesdayWed	10:45AM-11PM
ThursdayThu	10:45AM-11PM
FridayFri	10:45AM-11PM
SaturdaySat	10:45AM-11PM