Chuya

Thank you for stopping by after your activities at PURE and for taking the time to share your thoughts. While we’re pleased to hear you found our staff friendly, we are truly sorry to learn that the yakitori did not meet your expectations in flavor or preparation. This is certainly not the standard we aim to deliver, and your feedback has been shared with our culinary team so they can review seasoning and preparation methods to ensure consistency and quality. We appreciate your comments and hope you might consider giving us another opportunity in the future to provide a meal that meets the high standards we strive for.

Thank you for visiting Chuya and for sharing your detailed feedback. We’re glad to hear you found the location convenient and our staff welcoming. We are, however, very concerned to learn about your experience with the Cremia ice cream. We use authentic Cremia products and aim to serve them in their best condition, so it is disappointing to hear that it did not meet your expectations in taste, appearance, or presentation. Your comments have been shared with our culinary team so they can investigate the matter and review preparation and service standards to ensure consistency and quality. We appreciate you bringing this to our attention, as it helps us improve. We do hope you might consider returning in the future to try other desserts and dishes, and to experience the high standards we strive to uphold.