Cold Stone Creamery

Brian, it’s disappointing to hear how the visit went, especially with the restroom situation and the way staff handled it. We’re sorry for the experience you had at Cold Stone Creamery. If you’re able, please share a few more details at www.coldstonecreamery.com/contactus so our team can follow up with you directly.

Thank you for your feedback. We’re truly sorry to hear about your experience and understand how frustrating it must have been, especially while visiting with your young child. Due to our limited store space and local county regulations, we’re unfortunately unable to provide indoor seating at this time. However, we completely understand that convenience and comfort are important, and we regret that this impacted your visit. We sincerely appreciate you sharing your concerns, as customer feedback helps us continue improving wherever possible. We hope you may consider giving us another chance in the future.