Cold Stone Creamery

Name: Cold Stone Creamery
Address: 273 E Plumb Ln Ste 100, Reno, Nevada, USA
Telephone: +17753223110
Price range: $
Rating: 3.3

706 votes

#237 of 436 restaurants with desserts in Reno

1 more branch in Reno

ClosedOpens at 11:30AM

Updated 1 month ago

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Cold Stone Creamery provides a number of desserts

Dessert is an important part of the meal

Don’t forget to try out a dessert at Cold Stone Creamery

Having seen Virginia Lake Park, it's time to have a rest at Cold Stone Creamery. You can have tasty rolls, pies and strawberry shortcake at this place. Try good chocolate custard, strawberry ice cream and ice cream cakes. Order delicious chocolate frappe or great iced coffee, it's a must when visiting this spot.

Cold Stone Creamery is well known for its great service and friendly staff, that is always ready to help you. Here you will pay reasonable prices. It's usually a good idea to experience something new and enjoy the lovely atmosphere. Google users like this place: it was granted 4.2 stars.

Frequently mentioned in reviews

waffle cone

a long line

variety of flavors

years since

sandwiches chocolate custard ice cream waffles creamy cake strawberry ice cream

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Ratings of Cold Stone Creamery

Zomato

(3.2/5)

Foursquare

(7.6/10)

Google

(4.2/5)

520

Trip

(3.3/5)

Facebook

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Visitors' reviews on Cold Stone Creamery

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Ryan Spreeman 2 months ago on Google

The staff let's homeless people hang out in the restaurant, not the sanitary and family friendly environment that I would expect.

Response from the owner 2 months ago

Thank you for your feedback, Ryan. We are sorry to hear that your experience did not meet your expectations. We take all concerns seriously and will address the issue regarding the environment in our restaurant to ensure it remains a welcoming and sanitary place for families. Your input is valuable to us as we strive to improve.

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Melanie Karels 2 months ago on Google

Negative million stars. I love the ice cream, but the customer service was awful. When I requested that my ice cream be placed in a cup with a waffle, the employee had the audacity to tell me that I didn't order it that way and then stared at me with what felt like disgust. To make matters worse, my ice cream was placed in the bag upside down, leaving it smashed and mixed up. The experience became even more disappointing when I asked to speak with the manager. The manager, Ione, simply stood there and watched while the employee treated me disrespectfully. As I was leaving, they were talking to each other and laughing, which felt very unprofessional and dismissive. I enjoy the ice cream, but the poor customer service and lack of professionalism from both the employee and management left a very negative impression.

Response from the owner 2 months ago

We sincerely apologize for the experience you had, Melanie. Your feedback regarding the customer service and handling of your ice cream is concerning. We appreciate your enjoyment of our ice cream, and we will take your comments seriously to improve our service. Thank you for bringing this to our attention.

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Francis Brown 5 years ago on Google

I've been to Cold Stone Creamery several times but not had the ice cream until my last visit. I had the Thin Mint and it was fabulous! Thank you to the Cold Stone Creamery Visitor's Center employees we met at breakfast who gave us free coupons to try it. I would definitely go back on my own dime again.

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+1 775-322-3110

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Dessert

$$$$ Price range per person up to $10

273 E Plumb Ln Ste 100

Reno, Nevada, USA

Address

273 E Plumb Ln Ste 100, Reno, Nevada, USA

1 more branch in Reno

Features

Сredit cards accepted No outdoor seating Delivery Takeaway Wheelchair accessible Parking

Opening hours

SundaySun	11:30AM-9:30PM
MondayMon	11:30AM-9:30PM
TuesdayTue	11:30AM-9:30PM
WednesdayWed	11:30AM-9:30PM
ThursdayThu	11:30AM-9:30PM
FridayFri	11:30AM-10:30PM
SaturdaySat	11:30AM-10:30PM