Tim Hortons

Hi yanet — that sounds really frustrating, especially since you usually have good experiences at this Tim Hortons. You shouldn’t have been asked the same question multiple times, and the drive-thru tone you described doesn’t feel welcoming. I’m also sorry the caramel iced coffee and vanilla iced coffee weren’t labeled clearly—having you and your coworker figure it out by tasting isn’t acceptable. We’re sharing this internally so the team can tighten up communication at the counter and make sure orders are labeled correctly before they leave. Thank you for taking the time to spell out what happened—this helps us address it.

Hi Moh'd Hamtini, Thank you for sharing your experience at the Tim Hortons on Ford Road in Dearborn! We're thrilled to hear that you had a great overall experience and found our mobile app convenient for your order. It's fantastic that your protein latte was ready almost instantly and that it had a rich flavor. We're also glad to know that the egg white wrap met your expectations, arriving warm and tasty. We appreciate your feedback, and we look forward to welcoming you back for another quick, fresh, and high-protein breakfast option soon. If there’s anything else you would like to share to help us improve, please feel free to reach out. Thank you for being a valued guest!

Hi Murat M, thank you for taking the time to share your feedback with us. We're sorry to hear that your coffee orders have not been accurate during your visits to Tim Hortons. We appreciate your patience and understand how frustrating this can be. Your experience is important to us, and we want to ensure that we improve moving forward. If there are any additional details you would like to share about your visits, please reach out to us here: timhortons.com/contact-us. We value your feedback and hope to make your next experience better.