SundaySun | 11:30AM-2:30PM 5PM-9:30PM |
MondayMon | Closed |
TuesdayTue | 11:30AM-2:30PM 5PM-6PM |
WednesdayWed | 11:30AM-2:30PM 5PM-9:30PM |
ThursdayThu | 11:30AM-2:30PM 5PM-9:30PM |
FridayFri | 11:30AM-9:30PM |
SaturdaySat | 11:30AM-2:30PM 5PM-9:30PM |
On first send-back, the chubby male waiter (saying this not to be rude but to distinguish this person from a female waitress who has always been good), rolled his eyes at me.
Within 2 minutes he brought me a new dish then scurried away as fast as he could.
That one was incorrect also (a chicken dish. I'm vegetarian).
I called him back and he gave me another eye roll, gruffly scooped up the plate and mumbled something incomprehensible under his breath. The words weren't clear but the tone was enough that it was intended to be offensive.
This was followed by a lot of screaming and yelling in the kitchen followed by the sound of crashing plates. I could not believe my ears.
On the third attempt at serving my lunch, it was literally thrown down at me from a height of maybe 15cm in such disrespect and disregard that I could not fathom how this person could be in a service job.
As he ran away, I asked if he is ok. He ignored me. I then said that I'm sorry that he incorrectly took my order.
Despite my lack of appetite due to stress, we ate lunch. The food was fine. I'm hoping after the behaviour of the chubby male waiter that mine wasn't contaminated. I guess I will know tonight.
Things got worse.
We were then told rudely they would be closing in 5 mins and our plates were whisked away.
When I paid the bill, I tried to talk to this guy. I told him I'm happy to pay for the bill but that my service experience was less than ideal.
He had zero interest in talking. He cut me off with a sarcastic "have a nice day" - turned around - and served someone else.
I said I would like him to listen to me. Is he not interested in feedback in how he can improve?
Again he cut me off. I pretty much told him at that point that he could....
Come on Cooma China Town. Surely your interest is in a lasting and profitable business. You will only achieve this with a good customer experience, good food and professional staff who are invested in making people's dining experience unforgettable for all the RIGHT reasons.
Would give zero stars for service and atmosphere if I could.