Crumbl

Name: Crumbl
Address: 4975 Kipling St B, Wheat Ridge, Colorado, USA
Telephone: +17206984664
Rating: 4.8

126 votes

#32 of 116 cafes in Wheat Ridge

ClosedOpens at 8AM

Updated 2 months ago

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Crumbl is distinguished by exterior and food

Trying good chocolate cookies, chocolate chip cookies and crumble is what a number of visitors recommend. Most users point out that the staff is accommodating. This confectionary restaurant is notable for its cool service. As for the Google rating, Crumbl received 4.5.

Frequently mentioned in reviews

food delivery friendly staff great service

biscuits chocolate chip cookies crumble cakes chocolate cookie chocolate

Ratings of Crumbl

Google

(4.4/5)

125

Visitors' reviews on Crumbl

/ 80

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John Morlan 3 months ago on Google

This Crumbl location has consistently been the most disappointing one I’ve visited. My company regularly purchases cookies for clients throughout the week, and because this store is close to our office, we’ve spent a significant amount of money here for marketing and client appreciation purposes. In the tens of thousands. Unfortunately, this location is constantly low on stock and struggles to fulfill even moderate-sized orders. On my most recent visit, after waiting nearly 30 minutes, I was finally told they could only provide 24 mini cookies. For a business that specializes in cookies, that level of inventory shortage is difficult to understand. The biggest issue, however, is the wait time and overall service efficiency. I ended up waiting around 45 minutes just to receive a fraction of my order. If this had only happened once, it would be understandable, but this has been a consistent experience over numerous visits. Compared to other Crumbl locations, this store appears to be significantly understaffed and unable to keep up with demand. I hope management addresses the staffing and inventory issues because the repeated delays and lack of product availability make this location very difficult to rely on.

Response from the owner 2 months ago

Thank you for taking the time to share your thoughts with us! We’re sorry for any inconvenience caused. Please don't hesitate to email us at co.wheatridge@crumbl.com so we can learn more We're committed to doing better!

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Marie Stephenson 4 months ago on Google

I ordered a mini three pack to be delivered and when it arrived it was completely wrong. None of the cookies were what I ordered. Completed to survey on the app with a picture for proof. Called the store hoping to get a refund or something and while the employee was very polite, I was informed a manager wasn’t in so I couldn’t be refunded. This seems a bit unprofessional to not have anyone in the store to handle these situations. It’s Saturday, they are closed Sundays which means it’ll be Monday before it’s refunded. If I’m refunded I’ll adjust my review. I also won’t get to try the flavors this week that I wanted, but at the end of the day it isn’t the end of the world.

Response from the owner 3 months ago

We’re really sorry we dropped the ball this time. Please connect with us at crumbl.com/contact—we’d love to get some more details and help!

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April Lesh 4 months ago on Google

Couldn't bake them better myself! Magical cookie fairy magic is like a dream come true! Pink sugar is heaven!!!

Response from the owner 3 months ago

Making your world sweeter is what we're all about

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