Crust Pizza Neutral Bay

Thank you for your feedback and for letting us know about your experience. We’re really glad you enjoyed the food, but we’re very sorry for the confusion and frustration around the XL pizzas. Unfortunately, due to a system issue, the order printed in-store as Large instead of XL even though you were charged for XL online. Our team tried to explain this at the time and asked how we could help make it right, but we understand this was still disappointing and not the experience we want any customer to have. We would genuinely like the opportunity to fix this properly. Please contact the store directly so we can arrange a refund of the price difference and make this right for you. We sincerely apologise for the inconvenience and appreciate you bringing this to our attention so we can prevent it happening again. Kind Regards Crust Neutral Bay