Dnisi

Dear Dean, Thank you for taking the time to contact us regarding your recent visit to our Hamilton Store. …Dear Dean, Thank you for taking the time to contact us regarding your recent visit to our Hamilton Store. We were sorry to hear that you did not enjoy your breakfast again, and that you felt our staff member was rude and had a poor attitude. We have spoken to all our Management team now, including the shift manager in question, as well as having received an email from another regular customer regards this and specifically defending our team member, so we do feel well informed. Let us start by saying, that it is quite offensive in this day, to feel the need to state “the elderly lady” or have a guess at an age, or even mention it at all These comments upset our team member and were entirely not necessary. Simply providing a date and time of your visit, can help most establishments recognise exactly who their staff members were, on which shift. We hope that helps you, and that if you do decide to visit our establishment again, you can find it in your heart to apologise to the member in question and explain that this wasn’t done on purpose. Re the complaint itself .We can confirm that our shift manager remembered serving you and your wife quite well She was also aware that you were a chef, as you had mentioned this, during your visit. She also confirmed that she remembers well that when you visited the store previously, you were also unhappy with “our egg process” despite her trying numerous times to perfect It for you. Hence why this time, she simply offered you a refund, rather than repeat what she did previously. She confirmed that she adhered exactly to our company merrychef cooking procedures, and our checking of the systems, confirms this. Our cooking processes use the latest technology , and we can confirm that she cannot make eggs “any other way” as everything is programmed. We can also confirm that we served many poached eggs in this exact way in Hamilton on that day, by the same member, and all other customers left happy. Unfortunately it appears that your “style of egg preference” cannot be met within our coffee shops and so would suggest you go to a “restaurant” for your specific style of eggs next time where they may be better suited to assist you. We do thank you for bringing this to our attention so that we could respond to your comments. Dnisi Coffee CompanyMore