G
Response from the owner
Yesterday
Dear customers, first of all we would like to apologize for your negative experience at our business. We would like to give our explanations about it, based on what you have reported to us. …Dear customers, first of all we would like to apologize for your negative experience at our business. We would like to give our explanations about it, based on what you have reported to us. As far as crèpes are concerned, we are currently testing different types of products, to find the one that best suits our needs; this raw material in particular, although high quality, is really very delicate and if it is cooked even a second longer than necessary, there may actually be a risk of it becoming hard. A few days ago we reviewed the preparation methods with all our collaborators, as we ourselves assessed errors during their work. Unfortunately we are not present 24 hours a day in the shop and it is not possible for us to carry out a thorough check on every order that is prepared, but for this very reason, we advise our customers, if there is a problem, to notify the staff, in so that, where possible, any errors can be remedied. Our first interest is that the quality of our products is high so that the customer is always satisfied, therefore we can ensure that purchasing and production choices are made very carefully. We have not received any other complaints similar to yours, so we deduce that it is a preparation error, which can happen anywhere and a problem that can be solved by bringing it to the attention of the staff, who would have remedied it by preparing another crèpe. As regards the price, we are unfortunately tied to the cost of the raw material, to which is added the cost of personnel, production costs and obviously also the related profit; catering has recently been subject to exorbitant increases in raw materials (dairy products, chocolate, etc.) which force certain price choices. We understand that the end consumer may not fully understand this choice, but each price is decided according to very precise calculations. Finally, we are extremely sorry to read that the boy at the checkout did not have manners suited to a job in contact with the public; here too we would like to specify that each employee is evaluated primarily on their ability to relate to people, and we find this behavior rather strange, because we usually only receive positive words for our collaborators. We would like to point out, however, that all the staff were made aware of your review, and that a sort of warning was issued for their inappropriate behavior. We trust our collaborators and we are certain that any negativity you have encountered is the result of honest errors. To conclude, we would like to draw attention to the ease with which negative reviews are written: you should know that they are truly detrimental to the business they are directed towards. We know that behind each of our choices there is a meticulous work of attention, study and growth, and we are also convinced of the fact that expressing one's disappointment verbally and on site in the right way can be the best choice both for the customer, for whom the disservice can be resolved, and for the operator, for whom a single negative review could destroy the effort and work of many days, precisely because the customer cannot know if the problem he encountered is a constant or simply a coincidence isolated. However, we thank you for your feedback and invite you, if you wish, to come back to try the rest of our product range. Silvia and GiuliaMore
