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Response from the owner
a month ago
We apologize for the inconvenience.We wish to clarify that we had no intention of providing incorrect information regarding the air conditioning issue, we always inform guests of facility conditions when problems arise and ensure they are accommodated in a cool room if an AC unit malfunctions—just as we did for you that night. Thank you for being a loyal customer. You are welcome to request a refund and collect it in person, we would be happy to process this for you.Please bring your proof of payment (receipt).Once again, we apologize and thank you.