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Response from the owner
2 months ago
Thank you for taking the time to share this. You've been a regular with us, and that means a lot, so this is especially important for us to hear. We want to be clear: the concerns you've raised — food temperature, portion consistency, and most importantly the food handling situation you witnessed — are not okay, and they don't reflect the standards we hold ourselves to. We're taking this seriously and sharing your feedback directly with the location team. Every guest deserves to be heard, and if any reviews slipped through without a response, that's something we're actively working to fix. We'd love the chance to make this right, The District Taco Way. Please reach out to me directly at jenn.defaria@districttaco.com so I can connect with you personally. We value your loyalty and would appreciate the chance to restore your confidence in us