May be permanently closed
Scheduled hours: 6AM - 5PM
Updated 1 year ago
May be permanently closed
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This cafe offers good cold coffee among its drinks. Clients don't like bacon at Dome. It's easy to find this place due to the great location. It's a good place with the comfortable atmosphere. But this spot hasn't received a high Zomato rating that means that this cafe has something to improve.
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Visitors' reviews on Dome
/ 66
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Price range per person
A$16-A$35
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Address
Shop 7, Mindarie Marina, Mindarie, Western Australia, Australia, 6030
Features
Сredit cards accepted
Outdoor seating
No booking
Takeaway
TV
Opening hours
| SundaySun | 6AM-5PM |
| MondayMon | 6AM-5PM |
| TuesdayTue | 6AM-5PM |
| WednesdayWed | 6AM-5PM |
| ThursdayThu | 6AM-5PM |
| FridayFri | 6AM-5PM |
| SaturdaySat | 6AM-5PM |
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Customer service is absolutely disgusting. Poor attitude of 1 employee especially and very unaccommodating when it comes to dietary requirements.
As a local, I’ve been coming here for the last 1-2 years, at least twice a month spending at least 60-70 per visit. After today I won’t be returning, and neither will the friends that I often bring.
1 and 2. Upon ordering, I stated i had allergy preferences and read out my order. She abruptly interrupted me at many points unapologetically, even though i clarified the order 2-3 times. When I corrected for the last time she arrogantly and blatantly rolled her eyes. Strike 1. As I walked back to my table - she bluntly said “YOURE WELCOME!”. Ill ignore that one i thought.
3. She brought over my food and slammed my food on the table on purpose. I confronted her and told her that her attitude is very rude and unprofessional. She cut me off and immediately screwed her face up and yelled “DONT BE SO F***ING RUDE!”. She slammed the other plate, harder this time and stormed away. She spoke to a few of her colleagues in the back and they came out and eyeballed me.. obviously because customers are always the problem right? (Wrong.)
4. And to top it all off, she TAMPERED with our order… How would you feel if the business you BOUGHT from, purposely tampered with your order? Disgusting.
After not receiving an item, I approached another employee and said i ordered XYZ and they said “oh sorry… somebody threw it away. ill make you one now; sorry for that”. At least this person was honest and fixed the problem.
Not an apology, not a change in this employees tune. Nothing.
Now I know exactly how this will play out - The manager will read this review, and ask said employee about what happened. To which she’ll spin the story as if i was the rude one and how this was all my fault. The manager will do nothing about it and sweep the problem (the employee’s behaviour) under the carpet.
But you know who WILL listen? Readers of this review.
If this was my store, this employee would be fired, instantly.
You can choose to avoid solving the problem and sweep it under the carpet.
But you cant avoid the consequences of crappy customer service.
The people that value customer service will. not. come. back.
And that’s exactly what ill be doing.
I hope this helps people make the right decision in the future.