Domino's Pizza - Cardiff - Cardiff Bay

Name: Domino's Pizza - Cardiff - Cardiff Bay
Address: 17a, Mermaid Quay, Cardiff, Wales, United Kingdom
Telephone: +442920451851
Price range: $$
Rating: 3.5

288 votes

#53 of 241 pizza restaurants in Cardiff

8 more branches to eat in Cardiff

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Having seen Mermaid Quay, it's time to have a rest at this pizzeria. Ordering perfectly cooked pepperoni pizza, garlic pizza and garlic pizza bread is a pleasant experience here. Don't forget to eat good biscuits at Domino's Pizza - Cardiff - Cardiff Bay.

Food delivery is a big plus of this place. Many reviewers point out that the staff is knowledgeable here. The professional service is a big benefit of this spot. Enjoy the quiet atmosphere here. But this pizzeria has been rated below average by Google.

Frequently mentioned in reviews

double Decadent Base

midnight

address

called the store

delivery driver

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calling

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Ratings of Domino's Pizza - Cardiff - Cardiff Bay

Yelp

Foursquare

Google

Trip

(3/5)

Facebook

(2.6/5)

Visitors' opinions on Domino's Pizza - Cardiff - Cardiff Bay

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Farhan Malik a month ago on Google

Ordered Veg Volcano online took nearly 1hr to come once pizza arrived it had chicken pieces on it. Which is not acceptable when your vegetarian. I called them to complain all they could do was send out another pizza saying it will take another 20 mins. No offer of a refund or anything extra. Poor service and no care for customers. Spoke to someone called Naj who refused to refund as i didnt want a replacement due to poor quality checks. He later agreed to just refund me and said will take up to 5days. Will be complaining directly to dominos for this poor customer service. Food: 1 Service: 1 Atmosphere: 1

Response from the owner a month ago

Hi Farhan Malik. We're sorry to hear you are not happy with our service. Please share your contact info with us at www.dominosconcerns.com so we can investigate the matter further. Kind Regards, Domino's Customer Service Team.

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Oli Mather a month ago on Google

Awful experience last night unfortunately, we ordered a delivery pizza. It didn't arrive despite the website saying it had been delivered so I can only assume the delivery driver had given it to a random address without checking the recipient. We decided to pop into the store as the staff didn't pick up the phone at all when we tried calling 5 times. After waiting at the desk for 15 minutes with none of the staff even making eye contact somebody finally managed to acknowledge us. They kindly started making another pizza (that took forever), but during our wait we saw many worrying things. There were pizza trays scattered on the floor. There were potato wedges over the floor. The customers were queueing out of the door and not being served. The phone was ringing with nobody picking up. One of the biggest issues I heard was "you can't put that there" with plant based pizza being prepared with meat based pizzas. I understand that it must have been a busy night, but the customer service, organisation and cleanliness were all extremely sub-par. Very disappointed Service: Delivery Meal type: Dinner Price per person: £10–20 Food: 1 Service: 1 Atmosphere: 1

Response from the owner a month ago

Hi Oli Mather. We're sorry to hear you are not happy with our service. Please share your contact info with us at www.dominosconcerns.com so we can investigate the matter further. Kind Regards, Domino's Customer Service Team.

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