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Response from the owner
a month ago
Hi Nora, thank you for your feedback! I’m truly sorry for the frustration you experienced. As a small business, unfortunately we have to manually adjust our prep times throughout the day based off how busy we are. It looks like we totally forgot to change them back after a busy period, so the system gave you a later pickup time than what would typically be expected. Customer service is very important to us, and we appreciate you bringing this to our attention. We have addressed this with our team and hope you will give us another chance to earn your business. Thank you! Slayde Kolb General Manager