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Response from the owner
a month ago
Dear Ben, Thank you so much for taking the time to share your feedback with us. We truly appreciate your support and your kind words about our dishes. We're sincerely sorry for the extended wait times you've experienced. We understand how frustrating it can be to wait for your meal, especially when you're hungry. We'll certainly take your feedback into account and strive to improve our delivery times, especially during busy periods like weekends and rush hours. We completely understand your frustration, especially with the traffic on Upperton Road causing delays. Ordering during less busy hours could indeed result in faster delivery times, and we appreciate your understanding in this matter. We're also grateful for your patience with our delivery driver, Dave. We'll ensure to address any concerns regarding delivery times with our team to prevent such experiences in the future. Thank you once again for your feedback and for choosing Eight Fortunes. We look forward to serving you again, and we'll do our best to ensure a smoother and more timely delivery experience next time. Warm regards, Eight Fortunes