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Response from the owner
8 months ago
Hi Maike, we are sorry to read that our service did not live up to your expectations. However, we would like to clarify a couple of points. In Italy, snacks are …Hi Maike, we are sorry to read that our service did not live up to your expectations. However, we would like to clarify a couple of points. In Italy, snacks are served as you well said, together with cocktails, which is also our habit. But they are served in certain time slots which are precisely indicated on the price list which was promptly given to you upon your arrival at the table. I remember you well, because I myself served you the two Aperol spritzes that you ordered and then consumed. And I wasn't asked the question about snacks otherwise I would have been happy to explain to you, avoiding controversy, that they are not served at 3.30pm, but rather close to meal times. In our case, specifically, from 11.00 to 13.00 and from 17.00 to 20.00 every day. Time in which it is our habit to also bring the cocktail list or blackboard, outside the indicated times, we bring it wherever we are asked, as happened in your case. We have a price list dedicated to gin and tonics and our special cocktails, those created by us. If you want a classic cocktail, it is possible to make it upon request if we have the ingredients available to do so. Unfortunately Caipiroska and Caipirinha are not part of our price list. That's all. So it seems a bit exaggerated to me to say that the service is so-so, based on this thing. Maybe next time it would be nice to point out the inconvenience at the checkout when paying, so as to avoid negative reviews, dictated by misinformation. See you soon! And have a good stay in Italy More
