5 more branches in Fresno
ClosedOpens at 10AM
Updated 3 months ago
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Try something unusual from the Mexican cuisine. A lot of people point out that waiters serve tasty chicken salads, chicken tacos and guacamole here. Cooks at this fast food do their best to provide guests with good churros.
The energetic staff welcomes visitors all year round. Most reviewers find that the service is cool. El Pollo Loco offers you a great choice of dishes for low prices. The comfortable atmosphere has been highlighed by the clients. But this place hasn't earned a high rating from Google users.
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Visitors' reviews on El Pollo Loco
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Monica Evie
4 months ago on Google
This location smells like raw sewage. It didn’t use to smell like this, I have no idea how long they’ve had this problem. Anytime I walk into a restaurant and I can smell raw sewage it immediately kills my appetite and I leave. They have a plumbing problem. No, it’s not from someone taking a giant dump. This is actually a real sewage issue. Fix this problem please. Until it’s fixed I’m leaving my review up Food: 5 Service: 5 Atmosphere: 1
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Emily Lopez
5 months ago on Google
Usually when we come here we have a good experience, but today wasn’t like our other times, it was one of the worst times that we have ever experienced- definitely at number -10. First off into this terrible mess we ordered and the lady who served us, Let’s call her- Stacy. I believe, was talking very loudly, like everyone in the restaurant wanted to hear our order or something! Acting like we need embarrassment from the ancient times, she also did it to everyone who came in and ordered. She was very nice at first but it sounded a bit strained after a bit. When we went to the bathroom the floors were STICKY, it was like someone put glue on the ground, like why are we having soap and other random crumpets of unknown substances everywhere?!? The table and the floors were okay but they were dirty, we had to clean with a napkin oh not to mention but I think that I saw a hole on one side of the seat, not to big but looked like it was getting bigger, if no one fixes that in a few years that’s gonna be the size of the Grand Canyon and that’s to put it NICELY. Later when we got back, one of the people with us got cups, but we didn’t hear that they were water cups and got lemonade instead, the cup was small, just about 3 or 4 inches tall. She came around and she made us dump our entire drink, even the cup! She got very mad too, she was acting like their million dollar company is gonna lose everything from a 2 small cups of lemonade. The food was good though, but the tortillas were cold somehow, asked for new ones and they were still cold. The beans and rice were okay, chicken good but PERSONALLY a little too burnt on some sides. I like this Pollo Loco but I don’t know if we will be coming back anytime soon or preferably, in a few thousand years when technology has grown and I won’t have to worry about anybody being rude like they wanted to push us off of the Eiffel Tower. Seriously, avoid this place at all costs. Go to Caine’s instead at least they actually take care of you. Sincerely, Emily Lopez. Price per person: $10–20 Food: 4 Service: 2 Atmosphere: 1
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Response from the owner
5 months ago
We’re sorry to hear that you weren’t satisfied with your experience. There are some concerning details in your review that we’d like to discuss further. If you’d like our assistance, could you please reach out to us at https://www.elpolloloco.com/contact-us with more details? We value your opinion.
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Maria Galvan
a year ago on Google
I had an excellent experience at El Pollo Loco! The food was fresh, delicious, and full of flavor. The service was fast and friendly, and the managers went above and beyond to make sure everything was perfect. They were so kind and welcoming, which made the visit even better. I will definitely be coming back again—highly recommend this location! Food: 5 Service: 5 Atmosphere: 5
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Response from the owner
a year ago
Thank you for taking the time to share this positive review, Maria! We will make sure to share this with the store team to let them know to keep up the amazing work and hope you'll stop by again soon when you're in El Pollo Loco.
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Features
Сredit cards accepted
No outdoor seating
Delivery
Wi-Fi
Takeaway
No booking
Wheelchair accessible
Opening hours
| SundaySun | 10AM-10PM |
| MondayMon | 10AM-10PM |
| TuesdayTue | 10AM-10PM |
| WednesdayWed | 10AM-10PM |
| ThursdayThu | 10AM-10PM |
| FridayFri | 10AM-10PM |
| SaturdaySat | 10AM-10PM |
Website
Instagram
@elpolloloco
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