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This fast food is a great choice if you are in the mood for the Mexican cuisine. It's worth visiting El Pollo Loco for nicely cooked grilled chicken, chicken salads and chicken nachos. Tasty churros will impress you at the first bite. Most likely, you'll come back to this place later to order good coffee.
Food delivery is a big plus of this spot. Many reviewers find that the staff is hospitable at this place. Cool service is something that visitors highlight in their comments. This fast food provides you with a great choice of dishes at reasonable prices. Come here for the peaceful atmosphere. Google users awarded El Pollo Loco 4.
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Visitors' opinions on El Pollo Loco
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Ariadna Mayor
19 days ago on Google
Food: 5 Service: 5 Atmosphere: 5
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Gabriel Leon
26 days ago on Google
Service: Take out Meal type: Dinner Price per person: $30–50 Food: 3 Service: 3 Atmosphere: 5
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Response from the owner
26 days ago
We’re sorry to hear that your experience was not an amazing one. We’d like the opportunity to learn more about what happened and how we can improve. Would you please consider reaching out to us at https://www.elpolloloco.com/contact-us? We would love to make things right.
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David Morris
a month ago on Google
I visited this location today, April 15th, possibly for the last time. I ordered two burritos, a chicken avocado burrito and a chipotle chicken avocado burrito. The cashier messed up and put in a classic chicken burrito instead of the chipotle burrito, so that's what I received. This is an understandable mistake, but I have visited several times recently and this location has been having problems with order accuracy. Upon trying to address this issue with the manager, Lily, she simply blamed it on "new staff" and acted inconvenienced about having to fix my order. News flash Lily: new hires are your problem, not mine, and not taking accountability for their mistakes makes you a bad manager. When I also pointed out that she had a bad attitude, she simply said "I don't know what to tell you" and went on about her day. Whoever owns this place needs to give their staff a wake up call. They're going to lose a lot of business if this sort of customer service continues. I have submitted a formal complaint through the El Pollo Loco website and have also sent a hard copy letter to the board of directors in California. Food: 3 Service: 1 Atmosphere: 1
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Response from the owner
a month ago
We’re sorry to hear that you weren’t satisfied with your experience. There are some concerning details in your review that we’d like to discuss further. If you’d like our assistance, could you please reach out to us at https://www.elpolloloco.com/contact-us with more details? We value your opinion.
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© OpenStreetMap
contributions
Address
6271 N Decatur Blvd, Las Vegas, Nevada, USA
Features
Сredit cards accepted
Delivery
Takeaway
No booking
Wheelchair accessible
Parking
TV
Opening hours
| SundaySun | 9:30AM-10:30PM |
| MondayMon | 9:30AM-10:30PM |
| TuesdayTue | 9:30AM-10:30PM |
| WednesdayWed | 9:30AM-10:30PM |
| ThursdayThu | 9:30AM-10:30PM |
| FridayFri | 9:30AM-10:30PM |
| SaturdaySat | 9:30AM-10:30PM |
Website
Instagram
@elpolloloco
