El Pollo Loco

Name: El Pollo Loco
Address: 211 N Custer Rd, McKinney, Texas, USA
Telephone: +19452244448
Price range: $$
Rating: 4.8

105 votes

#8 of 528 fast food in McKinney

ClosedOpens at 10AM

Updated 3 months ago

All photos Food Interior

Add a photo

11 photos

El Pollo Loco is distinguished by interior and food

According to the visitors' comments, Mexican dishes here are quite good and the menu is well-organized. Try perfectly cooked grilled chicken. The patient staff meets you at this fast food all year round. A number of people mark that the service is enjoyable. If you come to El Pollo Loco, certainly, you are to like the surrounding homey atmosphere. This place scored 4 in the Google rating system.

Frequently mentioned in reviews

lunch dinner

poultry chicken salsa chicken leg cheese grilled chicken burritos rice

Ratings of El Pollo Loco

Google

(4/5)

Visitors' reviews on El Pollo Loco

/ 30

Search visitors’ reviews

Add your review

Request content removal

Quan Adkins 4 months ago on Google

The food here is AMAZING!!! You gotta get the grilled chicken!!! Get the mac & cheese too!! Meal type: Lunch Price per person: $20–30

Response from the owner 4 months ago

Thanks so much for the kind words, Quan! We hope to see you back soon.

Show replies (1)

Request content removal

Billy Hayes 5 months ago on Google

Incredibly disappointing! This place really needs new management. Who is the owner here? Someone needs to step in and fix this place before his workers run it out of business. I was so excited to see an El Pollo loco in McKinney. I've been enjoying chicken there since I was a kid. These people are confused, unprofessional and it appears to be extremely high. They couldn't understand or respond to basic questions. When the worker went and asked his manager a question, the manager started yelling at him so that I could hear. "There's only 3 chicken breasts!" Employees like this is the reason why workers are getting replaced with robots. People go to restaurants because they're hungry. It's one of the great enjoyments of our day. It's not hard to make it a good experience. Maybe they are overwhelmed? Untrained? Maybe the employees just don't care? I really hope whoever has an investment in this business does something about the staff. I would be embarrassed and humiliated telling anyone that was my business. Meal type: Dinner Price per person: $60–70

Response from the owner 8 months ago

Thank you for taking the time to give us a review. We sincerely apologize about the issues you experienced, and we hope to make this right. Please reach out to https://www.elpolloloco.com/contact-us/ so we can rectify this issue.

Show replies (1)

Request content removal

Christopher Selah (Chris) 5 months ago on Google

First time going here. Chicken strips were enjoyable and I really liked the sauce. Team member Ben was super friendly and courteous, even gave me some extra free sauces to try since it’s my first time. Price per person: $20–30 Food: 5 Service: 5

Response from the owner 4 months ago

Thanks so much for the kind words, Christopher! We hope to see you back soon.

Show replies (1)

All reviews

+1 945-224-4448

Book

Mexican, Fast food

$$$$ Price range per person $10-$20

211 N Custer Rd

McKinney, Texas, USA

Address

211 N Custer Rd, McKinney, Texas, USA