El Pollo Loco

Name: El Pollo Loco
Address: 110 W Ball Rd, Anaheim, California, USA
Telephone: +17147767195
Price range: $
Rating: 4.6

1875 votes

#35 of 1191 fast food in Anaheim

7 more branches in Anaheim

Open now 9:30AM - 11:30PM

Updated 3 months ago

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The Mexican menu attracts guests looking for a new experience. A lot of reviewers mention that you can have good avocado chicken, avocado salads and chicken leg here. Clients may eat tasty churros at this fast food. As many visitors remark, lemonade is really good.

El Pollo Loco is well known for its great service and friendly staff, that is always ready to help you. From the guests' point of view, prices are democratic. It's a pleasant place with the cozy ambiance. But google users haven't given this place a high rating.

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Ratings of El Pollo Loco

Zomato

Not rated yet

Foursquare

(6.5/10)

Google

(3.9/5)

1416

Trip

(3.7/5)

Facebook

(3.9/5)

Visitors' reviews on El Pollo Loco

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Jhovanna Salinas 4 months ago on Google

Food was amazing, we don't have this fast food in Washington. The employee was kind and never seen a chicken fast food that serves tortillas and rice. Better than KFC lol! Meal type: Dinner Price per person: $10–20 Food: 5 Service: 5 Atmosphere: 5

Response from the owner 3 months ago

Thank you for taking the time to share this positive review, Jhovanna! We will make sure to share this with the store team to let them know to keep up the amazing work and hope you'll stop by again soon when you're in Anaheim.

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Eric Tello 4 months ago on Google

I am writing to express my deep disappointment with my recent visit to your El Pollo Loco location on Anaheim Boulevard and Ball Road in Anaheim. This happened on Friday, June 12th, at around 8:00 at night.I ordered a chicken bowl, but when I received my food, there was barely any chicken in it. It was mostly rice and toppings. When I noticed this, I politely confronted the manager on duty, whose name was Carla, to ask if this was the correct portion.Instead of being helpful, Carla responded in an incredibly rude manner. She told me that she "didn't charge me $3 extra for more chicken" and snapped that the standard portion is "only 2 ounces." Her tone was highly unprofessional, dismissive, and defensive.Even if 2 ounces is the official corporate portion size, the bowl I received did not look like it even met that small amount. Furthermore, a customer should never be treated with hostility by management for asking a simple question about the food they paid for.As a customer, I expect better food quality and much better service. I would appreciate it if corporate looks into Carla's customer service standards at this location. I would also appreciate a refund or a voucher to make up for this terrible experience.Thank you for your time, and I look forward to your response. Meal type: Dinner Price per person: $1–10 Food: 1 Service: 1 Atmosphere: 2

Response from the owner 4 months ago

We’re sorry to hear that you weren’t satisfied with your experience, Eric. There are some concerning details in your review that we’d like to discuss further. If you’d like our assistance, could you please reach out to us at https://www.elpolloloco.com/contact-us with more details? We value your opinion.

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Sara Black 7 months ago on Google

I got a saladand was not given a forklike, how was I supposed to eat it? With my hands? I guess you guysI won’t return. Meal type: Dinner Price per person: $10–20 Food: 1 Service: 1 Atmosphere: 1

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+1 714-776-7195

Order via grubhub

Mexican, Fast food, Vegetarian options

$$$$ Price range per person $10-$20

110 W Ball Rd

Anaheim, California, USA

Address

110 W Ball Rd, Anaheim, California, USA

7 more branches in Anaheim

Features

Delivery Outdoor seating Takeaway No booking Сredit cards accepted Wi-Fi Wheelchair accessible Parking

Opening hours

SundaySun	9:30AM-11PM
MondayMon	9:30AM-11:30PM
TuesdayTue	9:30AM-11:30PM
WednesdayWed	9:30AM-11:30PM
ThursdayThu	9:30AM-11:30PM
FridayFri	9:30AM-11:30PM
SaturdaySat	9:30AM-11PM