2 more branches in Oxnard
ClosedOpens at 10AM
Updated 2 months ago
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The menu of Mexican cuisine provides authentic meals at this fast food. Many people come to degust good avocado chicken, taco salads and birria. Here you will be offered tasty churros. El Pollo Loco offers good lemonade among its drinks.
This place is famous for its great service and friendly staff, that is always ready to help you. A lot of guests mention that the dishes have adequate prices. This spot is characterized by the comfortable atmosphere. Google users awarded this fast food 4.1.
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Visitors' reviews on El Pollo Loco
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Cindy Maria Sanchez
5 months ago on Google
If you visit this location, be aware of how you may be treated for something as simple as ordering salsas. It also raises the question of who is hiring and training employees at this location and what standards are being followed. I am a frequent customer and use the rewards system, which reflects that I regularly spend money here. I paid for my order, including extras like sour cream and queso, so this is not about cost. There are also times I purchase without using the app. While I was waiting, a male employee loudly said that I “ordered more salsas than food,” clearly within hearing distance. Another employee even told him to stop because I could hear him, which shows they knew it was inappropriate. When I addressed it, his tone felt dismissive and mocking, especially when he emphasized that the salsas were “free,” as if I was asking for something unreasonable. Other employees attempted to intervene, but the situation was not handled professionally. There was no acknowledgment of the original comment, and instead I was told that my reaction was “disrespectful.” I addressed the employee directly to make it clear that I was placing an order that I paid for. Customers should not feel judged for ordering items that are offered. I have my own business and create content on social media. I mention this only to make it clear that I can pay for anything I order. I have also experienced missing items in previous orders, both paid items and included items, which raises further concern after this experience. If certain items are offered, customers should not be made to feel uncomfortable for requesting them. If there are concerns about portions or cost, they should be addressed through pricing or policy — not through comments toward customers. If adjustments are needed, they should be handled at a management level, not by employees making remarks about customer orders. This experience helps explain the ongoing negative reviews at this location. Customers should not feel judged or uncomfortable for placing an order. This could have been easily avoided with basic professionalism. I previously tried to address concerns constructively by leaving a positive review, hoping to encourage improvement without escalating the issue. However, this experience helps explain the pattern I have noticed with missing items, including salsas and other items that should be included. The situation was not handled properly, and there was no clear attempt to de-escalate or acknowledge the original comment. The remark made by the employee came across as unnecessary and passive-aggressive. Meal type: Breakfast Price per person: $1–10 Food: 3 Service: 1 Atmosphere: 1
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805Local
6 months ago on Google
This place constantly serves old, dry and over cooked chicken breast. It’s happened 9/10 of the last times we’ve ordered chicken breast here. Their rice isn’t traditional, their beans aren’t great either, their salsa also needs a lot of work. Price per person: $10–20 Food: 1 Service: 4 Atmosphere: 2 Vegetarian offerings: Not sure
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Response from the owner
6 months ago
Thank you for taking the time to give us a review. We sincerely apologize about the issues you experienced, and we hope to make this right. Please reach out to https://www.elpolloloco.com/contact-us/ so we can rectify this issue.
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Juanita
4 years ago on Restaurant Guru
This El Pollo Loco somehow manages to screw up every order NO matter how many times you clarify the order. No sour cream, get sour cream. Want salad dressing for your salad. NO salad dressing. Go to the store on Victoria in Ventura. They have their act together.
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Features
Outdoor seating
Сredit cards accepted
Parking
No booking
Delivery
Wi-Fi
Takeaway
Wheelchair accessible
Opening hours
| SundaySun | 10AM-10PM |
| MondayMon | 10AM-10PM |
| TuesdayTue | 10AM-10PM |
| WednesdayWed | 10AM-10PM |
| ThursdayThu | 10AM-10PM |
| FridayFri | 10AM-10PM |
| SaturdaySat | 10AM-10PM |
Website
Instagram
@elpolloloco
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