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Try nicely cooked pork tacos, pork and chicken. If you look through the visitors' comments, the staff is knowledgeable at this restaurant. Good service is something that guests would like to improve here. Based on the reviewers' opinions, prices are moderate. At El Ranchito, people can enjoy the cool atmosphere. This place has received Google 4.1 according to the guests' opinions.
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Visitors' reviews on El Ranchito
/ 267
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Mexican, Vegetarian options
$$$$
Price range per person
$1-$10
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Address
4776 Broadway, Gary, Indiana, USA
Features
Not wheelchair accessible
Сredit cards accepted
Takeaway
Opening hours
| SundaySun | Closed |
| MondayMon | 11AM-9PM |
| TuesdayTue | 11AM-9PM |
| WednesdayWed | 11AM-9PM |
| ThursdayThu | 11AM-9PM |
| FridayFri | 11AM-9PM |
| SaturdaySat | 11AM-9PM |
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Cashier: Was the tacos on a small plate or a big plate?
Me: Big plate
Cashier: I made your tacos ma’am there is no way one taco was on a large white plate.
Me: Yes it was. I will be up there in a few minutes, I’m just waiting for my daughter to come out of Angela’s Beauty Supply and we will visually look at the plate together to see there is only one taco and not three.
Returned to El Ranchito, Ken and I went in to return the plate back to the cashier. The cashier rudely responded, “There is no way there was only one taco. Have a good day. Dismissed Ken and I and proceeded to assist other customers”.
Me: Do you think that we scoffed down two tacos in that short matter of time? It’s okay. I proceeded to call the police. I’m going to call the police and we’ll see about this. We’ll let the officer make that determination.
I called the police and Officer M. Mitchell arrived. He was very professional. Upon arrival, he stated that this was civil manner and that was not much he could do. I explained to him what happened and how I was taken aback about the rude behavior that was shown towards Ken and myself. He said he would talk to the individual. The officer spoke with the cashier. He came out and said that they was not going to reimburse us. It was fine because I told the officer that this was about principle and not about the food or the money. We have been patrons of El Ranchito for almost 30 years. Ken and I have never been treated in such a rude and unprofessional manner. We will never ever patronize El Ranchito ever again. Special thanks to CPL. M.Mitchell for exuding empathy and professionalism. Babe, I’ m so sorry that this happened to you. Message to anyone that is an entrepreneur: Customers are the ones that keep your business in operation. Without customers there is no business. Make it your business to always make customers your primary point of business. #lostavaluedcustomer #neveragain #customerserviceisimportant #principlematters #zerotoleranceforrudebehavior