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Response from the owner
a month ago
Thank you for taking the time to share your feedback. We are especially sorry to hear this because you’ve been a loyal customer who used to visit us regularly. We truly value that kind of support, and we understand how disappointing it must have been to receive a meal that was so far from the quality you had come to expect from El Ramalito. We sincerely apologize for the long wait, the condition of the plantains and chicharrón, and the mango juice not being prepared to your expectations. These are not the standards we want our customers to experience, and we will be addressing these concerns with our kitchen and service team. We understand that one disappointing visit can leave a lasting impression, but we would genuinely appreciate the opportunity to make things right and regain your trust. Thank you again for bringing this to our attention.
