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Response from the owner
4 months ago
Dear Guest, Thank you for taking the time to share your feedback. We're glad to hear that you enjoyed the atmosphere and the interior of our café. We're sorry that the portion sizes and your latte did not meet your expectations. If something isn't quite right during your visit, we always encourage our guests to let our team know. We'll gladly do our best to resolve the issue on the spot whenever possible. We would also like to clarify that the 12% service charge is not a tip. It is a standard service charge, clearly stated on both our menu and our bills, and is applied equally to all guests. Thank you again for your feedback. It helps us continue to improve, and we hope to have the opportunity to provide you with a much better experience in the future. Kind regards, Electric Toast