Jimmy John's

Name: Jimmy John's
Address: 18900 W Bluemound Rd, Brookfield, Wisconsin, USA
Telephone: +12629010300
Price range: $
Rating: 1.3

267 votes

#32 of 140 fast food in Brookfield

#308 of 1771 fast food in Milwaukee

2 more branches in Brookfield

Open now 10AM - 9PM

Updated 2 months ago

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Many guests say that waiters offer good meat sandwiches and tasty filet américain here. At this fast food, visitors can order good lemonade. Jimmy John's is suitable for people who have dinner in a hurry because they can order dishes as a takeaway. According to the reviewers' opinions, the staff can be energetic. According to the clients, the main drawback of this place is the unprofessional service. Users write negative reviews because the atmosphere is disgusting. This spot is not highly appreciated by Google users who assigned it a below average rating.

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take outMeal type

the delivery driver

making sandwiches

takeaway food delivery dinner lunch great service

pork sub sandwiches

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Ratings of Jimmy John's

Zomato

Not rated yet

Foursquare

(6.8/10)

Google

(2.2/5)

195

Trip

(2.4/5)

Facebook

(1.6/5)

Visitors' reviews on Jimmy John's

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Aaron and Amber Bruchhauser 4 months ago on Google

Order a 9.99 meal deal and it costs $16 for a cheap sandwich. The delivery driver forgets the drink, and says they can’t / won’t come back with it and to call the store for a refund and walks away. Call the store they say no refund and they’ll get me the drink next time I order. This place is awful. Meal type: Lunch Price per person: $10–20 Food: 1 Service: 1 Atmosphere: 1

Response from the owner 4 months ago

Aaron and Amber, a meal deal should not turn into a missing drink side quest. We’re sorry the order follow-up and communication missed the mark after your delivery arrived incomplete. We appreciate you bringing this to our attention, and we’ll be reviewing this with our team to help prevent it from happening again.

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Stephanie G 4 months ago on Google

Bread was so hard. Had to remove tomatoes and cucumbers from sub, they tasted like garbage. I'm significantly worried that sub may make me sick They sent Uber to deliver my food, which arrived well after my 'delivery time'. I placed order before store opened, I didn't order last minute and expect ASAP service. Price per person: $10–20 Food: 1 Service: 1

Response from the owner 4 months ago

Stephanie, we take these reports very seriously as the health and safety of our fans is our top priority. We are escalating this to our Quality team.

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Jackie P 10 months ago on Google

I am not exaggerating when I say this is literally the worst Jimmy John's I have ever stepped foot in. Please avoid. When I walked in there was a short line and a few people waiting, so I wasn't too concerned about wait time. There was one person working behind the counter, which was a little odd for a Sunday at 12:20 pm, but I understand staffing is sometimes an issue. Once I got up to the counter, the worker bounced back and forth between putting my order in, making sandwiches, and processing my payment - a bit odd but whatever. While I was waiting for my order, that's when I started watching him make sandwiches. The worker was continually pulling his pants up over his *exposed butt* in between making people's sandwiches. He was wearing the same pair of gloves the ENTIRE TIME, and not once did he stop to adjust his pants and then change his gloves. I was absolutely shocked and grossed out, so I tried to get the worker's attention. It took a few attempts since he had a wireless earbud in while working, but when I did, I asked him to change his gloves before making the food that I ordered since he had been constantly adjusting his pants. He seemed surprised, but did change his gloves immediately. After that, I saw him change his gloves probably another 2-3 times throughout the sandwich making process and doing other things in the store. I will mention, I dont think he washed his hands or sanitized at all, but I considered it a win to have my order made with clean gloves. I got my order after about 10 minutes, and then made my way home. Once home, I opened my sandwich and all of the meat and cheese fell out on the wrapper, which was just the icing on the cake for the whole experience. I feel like such a Karen for writing this, but I just feel so grossed out about the whole thing at this point. I don't know what can be done to change my opinion of this location, but I really do love Jimmy John's in general. Meal type: Lunch Price per person: $1–10 Service: 1 Atmosphere: 1

Response from the owner 10 months ago

We are sorry for your experience and we want to share it with this location’s owner. Could you please share your feedback here: http://bit.ly/JJsFeedback

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