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Response from the owner
3 months ago
Erica, thank you for the detailed feedback — we hear you and we're sorry the visit didn't land. A few things worth sharing: we're proudly a smash burger concept, which means our beef gets smashed thin on the flat-top to create that caramelized crust and intense flavor (it's why we don't look like the chain burger ads). That said, if your Farmhouse came out without enough flavor and the Epic sauce was light, that's on us — the build wasn't right. We'd also love to revisit our menu photography if it's setting the wrong expectation. Please reach out to info@epicburger.com so we can connect and make this right. Isidro and the Naperville team would love another chance to deliver a properly built burger — thank you for the honest review. — Epic Burger Naperville, listening and learning