hotel ergife palace

Dear Guest,We sincerely thank you for this wonderful review and for your kind words regarding our staff.We are especially pleased to hear that Manuel was able to help you retrieve your forgotten bag. His integrity, helpfulness, and attentiveness perfectly embody the values ​​of professionalism and hospitality that we strive to convey to our guests every day. We will certainly be delighted to share your appreciation with him.It is also a pleasure to read your kind words about our breakfast staff; their thoughtful gestures—such as serving coffee at your table—helped make your stay even more enjoyable.Reviews like yours bring great satisfaction to our entire team. Thank you for recommending us, and we hope to have the pleasure of welcoming you back soon.Management

Dear Guest,Thank you for sharing your experience and for appreciating the quality of our property and the wide range of services we offer.We are pleased that you recognized the high standard of our hospitality. Our rates reflect the available services, the size of the property, and the quality standards we strive to guarantee our guests every day.We hope to have the pleasure of welcoming you back very soon.Management

Dear Guest,We are sorry to read such a harsh review, which does not, however, reflect the findings of our internal checks.Regarding breakfast, we acknowledge your opinion, though we would point out that our buffet is appreciated daily by hundreds of guests and offers a wide selection of sweet and savory items prepared to our hotel's standards.We also reject the claim that our staff behaved in an offensive or judgmental manner toward you. Courtesy and respect for our guests are fundamental values ​​for our team.As for the incident in the lobby, we wish to clarify that no guest was reprimanded for the way they were sitting. Our staff simply intervened to ensure adherence to behavioral guidelines in common areas, with the sole aim of maintaining the hotel's decorum and the comfort of all guests present. While we regret that this intervention was perceived negatively, we reject any description of the behavior as aggressive or humiliating.Ergife Palace Hotel welcomes thousands of guests from around the world every year, and we are committed to providing professional service based on mutual respect between staff and guests.Management