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Response from the owner
a month ago
Dear Guest, Thank you for taking the time to share your feedback. We are sincerely sorry to learn that your reservation had to be cancelled at short notice. Unfortunately, due to an unforeseen operational circumstance related to a private event, we were unable to accommodate your booking as originally confirmed. We fully recognize the inconvenience this caused and regret the impact it had on your plans. Please accept our sincerest apologies for the experience. Should you decide to visit us in the future, we will do our utmost to ensure that your experience reflects the high standards of hospitality we strive to provide and fully meets your expectations. We hope to have the opportunity to regain your trust and welcome you to Etere in the future. Kind regards, Etere Rooftop Team
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